NORTHLAKE, Ill.--(BUSINESS WIRE)--Empire Today, the country’s largest shop-at-home provider of installed carpet, flooring, blinds, and shades, was honored as winner in both the Voice of the Customer and Overall Business Impact categories in the 2019 Confirmit’s Achievement in Customer Excellence (ACE) Awards, which recognizes companies with remarkable performance and achievements in customer experience.
This is the second year in a row that Empire® was recognized as a winner in the Voice of the Customer category for its exceptional innovation within its Customer Experience program.
Judge’s Choice Award: Voice of the Customer
This year, Empire also received additional honors, earning the prestigious Judge’s Choice Award, a recognition reserved only for the top submissions within each category. The judges applauded Empire for its efforts to drive the highest customer satisfaction by focusing on overcoming the barriers to customers’ purchases — in turn, generating improved revenue growth for the company.
According to Confirmit’s press release, “In particular, the judges praised the work of Empire Today, the American seller of installed flooring, who have used an extensive testing process to achieve exceptional survey response rates for a retail business. In addition, the company has generated significant ROI through a new revenue stream that focuses on understanding what prevents customers from making a purchase.”
The overall Voice of the Customer award recognizes businesses which develop a strategic approach for listening to their customers and which act upon that voice to drive change and deliver true value into their organizations.
Overall Business Impact Award
Empire Today was also honored as a winner of the Overall Business Impact Award. With Empire’s core focus on its customers and meeting their needs, the insights gathered from customers also help increase revenue and deliver cultural change across the company. This year, Empire received awards for its ability to improve its organization, grow the company, and drive overall business change while meeting the needs of its customers, living up to first and core Value of “We put our Customers First and act with a sense of Urgency to satisfy them.”
“We’re excited to be recognized by the Confirmit ACE Awards for the second year in a row,” said Keith Weinberger, CEO of Empire Today. “With more than 60 years of experience, Empire Today understands the value of listening to our customers to make necessary improvements for their satisfaction. And that’s the only way we can successfully live up to our Mission of 'Making Beautiful New Floors Easy'. We’re happy that the ACE awards judges recognized that and are appreciative to them for awarding Empire Today with these two prestigious awards for our 2019 performance in this area.”
About Empire Today, LLC
Empire Today, LLC, also commonly known as Empire Carpet and for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for 60 years. Empire serves residential and business customers with a wide selection of products for homes, small businesses, organizations, and commercial applications. Empire offers quality name-brand products including carpet, hardwood flooring, laminate flooring, tile, vinyl flooring, and window treatments. Empire provides shop-at-home convenience or on-site consultations, next-day professional installation on many products, quality products at great prices, and world-class service to about 75 of the largest metropolitan areas in the United States. With more than 3 million satisfied customers, Empire Today is dedicated to customer satisfaction. For more information, visit EmpireToday.com.