HUNT VALLEY, Md.--(BUSINESS WIRE)--Arch RoamRight travel insurance has been announced as a finalist for three Insurance Nexus Awards: North American Customer Service Team of the Year, North American Claims Management Team of the Year and North American Business Transformation of the Year.
In 2018, Arch RoamRight on-boarded and serviced 169% more new accounts when compared to 2017. The customer service and claims teams handled this unprecedented business growth and also successfully navigated one of the worst Atlantic hurricane seasons on record, all while maintaining high levels of customer satisfaction.
“Being on the shortlists for not one – but three – awards is an honor and a testament to the hard work of every single member of our support team,” says Linda Fallon, Executive Vice President of Arch Insurance’s Travel, Accident and Health division. “Our customer service and claims teams are among the best in our industry, and their high level of service is critical to our success as a premier travel insurance provider in the U.S.”
Online ratings indicate that travelers are satisfied with the customer service and claims departments at Arch RoamRight. Employees' prompt replies, efficient claims administration, breadth of product knowledge and friendliness have resulted in thousands of four- and five-star ratings across multiple third-party websites from 2013 to today, making Arch RoamRight one of the highest rated travel insurance providers in the U.S.
The Insurance Nexus Awards 2019 will take place Sept. 12 at the Hilton Chicago at a black tie gala that will bring together the most innovative, passionate and dedicated insurance teams to enjoy the successes of the industry and celebrate its best and brightest. The winners will be announced on the night of the awards. For more information, visit https://events.insurancenexus.com/awards/.
About Arch RoamRight
RoamRight (www.RoamRight.com), an Arch Insurance Company brand based in Hunt Valley, Maryland, provides travel insurance to help U.S. residents traveling around the world. RoamRight offers travel insurance plans for leisure, business, student and group travelers taking both domestic and international trips. From trip cancellation to travel medical insurance plans and an award-winning mobile app and website, RoamRight is an industry leader in innovation and technological solutions. In 2019, Arch RoamRight was given the Excellence in Customer Service Award by Business Intelligence Group, and also won the bronze Stevie Award® for Customer Service Department of the Year in the American Business Awards®.
About Insurance Nexus
Situated between London's Silicon Roundabout and the City, Insurance Nexus is at the innovative heart of an industry undergoing significant disruption and innovation. Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, the team provides the industry with a platform to network, discuss, learn and shape the future of the insurance industry.
Cautionary Note Regarding Forward-Looking Statements
The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for forward-looking statements. This release or any other written or oral statements made by or on behalf of Arch Capital Group Ltd. and its subsidiaries may include forward-looking statements, which reflect our current views with respect to future events and financial performance. All statements, other than statements of historical fact included in or incorporated by reference in this release, are forward-looking statements.
Forward-looking statements can generally be identified by the use of forward-looking terminology such as "may," "will," "expect," "intend," "estimate," "anticipate," "believe" or "continue" or their negative or variations or similar terminology. Forward-looking statements involve our current assessment of risks and uncertainties. Actual events and results may differ materially from those expressed or implied in these statements. A non-exclusive list of the important factors that could cause actual results to differ materially from those in such forward-looking statements includes the following: adverse general economic and market conditions; increased competition; pricing and policy term trends; fluctuations in the actions of rating agencies and our ability to maintain and improve our ratings; investment performance; the loss of key personnel; the adequacy of our loss reserves, severity and/or frequency of losses, greater than expected loss ratios and adverse development on claim and/or claim expense liabilities; greater frequency or severity of unpredictable natural and man-made catastrophic events; the impact of acts of terrorism and acts of war; changes in regulations and/or tax laws in the United States or elsewhere; our ability to successfully integrate, establish and maintain operating procedures and integrate the businesses we have acquired or may acquire into the existing operations; changes in accounting principles or policies; material differences between actual and expected assessments for guaranty funds and mandatory pooling arrangements; availability and cost to us of reinsurance to manage our gross and net exposures; the failure of others to meet their obligations to us and other factors identified in our filings with the U.S. Securities and Exchange Commission.
The foregoing review of important factors should not be construed as exhaustive and should be read in conjunction with other cautionary statements that are included herein or elsewhere. All subsequent written and oral forward-looking statements attributable to us or persons acting on our behalf are expressly qualified in their entirety by these cautionary statements. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.