GURNEE, Ill.--(BUSINESS WIRE)--BrightStar Care, a national home care and medical staffing franchise with over 325 locations, earned more “Best of Home Care Awards” than any other provider for the second consecutive year from Home Care Pulse, a satisfaction research and quality assurance firm for the home care industry.
Each month, Home Care Pulse conducts live phone interviews with BrightStar Care clients and caregivers to gather unbiased feedback. Every year, Home Care Pulse compiles the results of these surveys to identify the home care industry's top providers and employers, and this year, 171 BrightStar Care offices earned at least one of three awards:
- 30 BrightStar Care offices earned Leader in Excellence — given to select local home care agencies that continuously rank the very highest in 15 or more quality metrics. Leaders in Excellence are in the top 5-10 percent of home care providers participating in the Home Care Pulse® Satisfaction Management Program. These home care agencies have proven that they provide quality care in nearly every satisfaction category measured by Home Care Pulse.
- 129 BrightStar Care offices earned the Provider of Choice award by providing best-in-class quality care to clients. This recognition assures that the agency is trustworthy and has proven their ability to provide outstanding in-home care services. BrightStar Care continues to meet the highest standards in the in-home care industry by providing top-notch care and support.
- 98 BrightStar Care offices received the Employer of Choice honor, reinforcing BrightStar Care’s dedication to providing a positive environment to its care staff. From hiring and training to continuing education and beyond, BrightStar Care ensures they have the best caregivers in the industry, ready to deliver care and support to clients.
“We pride ourselves at BrightStar Care for delivering unparalleled care to all of our clients, along with providing a positive environment for all employees to continue pursuing their passions and career goals,” said Shelly Sun, CEO and founder of BrightStar Care. “It's an honor to be recognized by Home Care Pulse, and we are thrilled to celebrate this success with all of our franchisees, team members, and highly skilled and compassionate nurses and caregivers who make our clients a priority each and every day.”
Earning recognition for its commitment to quality care is nothing new for BrightStar Care, who is the only national home care provider to earn the Enterprise Champion for Quality award from The Joint Commission for six consecutive years.
For more information on BrightStar Care please visit www.brightstarcare.com.
For more information on Home Care Pulse, please visit homecarepulse.com.
About BrightStar Care
Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 325 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 2,500 registered nurses who play a unique role in overseeing the care for each individual client, a service that no other private duty home care provider offers. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. In 2015, the company ranked No. 177 on Entrepreneur Magazine’s Franchise 500 list, No. 27 on Crain’s Chicago “Fast Fifty” ranking and was included for the tenth consecutive year on Inc. Magazine’s prestigious Inc. 5000 list.
About Home Care Pulse
Home Care Pulse is the industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.