BOSTON--(BUSINESS WIRE)--Boston Children’s Hospital (BCH), the #1 ranked pediatric hospital based on US News and World Report, and Medumo, a leading patient navigation platform, are excited to announce they are teaming up to deliver a targeted pediatric care messaging service to improve access and patient experience. Loss-to-follow-up, missed appointments, and improper procedure preparation or discharge follow up leads to worse patient outcomes and is a multi-billion dollar a year problem to hospitals.
“We are enthusiastic about the partnership with Medumo. The Innovation and Digital Health Accelerator (IDHA) scouts opportunities to boldly transform care delivery and we believe Medumo is the right partner to incorporate our technology and expertise for patient communication and engagement,” said Dr. John Brownstein, Chief Innovation Officer of BCH and visionary leader of the IDHA, which combines data, clinical expertise, and technology development to transform healthcare.
With this relationship, Medumo obtains an exclusive license of DisCo, an application developed by BCH to improve patient follow up care and prevent avoidable readmissions by enabling communication with specialists for patients and their families. DisCo addresses vulnerabilities encountered during care transitions and assists patients and their families in carrying out care instructions given to them at discharge to ensure continuity of care.
DisCo offers a proven model with pediatric-centric design that works seamlessly in conjunction with Medumo’s current patient navigation framework. “We are excited to incorporate Boston Children’s technology and expertise into Medumo’s core platform and offer specialized pediatric CareTours to hospitals and clinics across the country,” said Adeel Yang, CEO and Co-Founder of Medumo.
This opportunity will bring together the pre-visit engagement functionality of Medumo’s CareTour™ platform with DisCo’s post-discharge technology, offering patients comprehensive support throughout their care journey, pre- and post-visit. BCH and Medumo will co-deploy the initial technology solution across three departments within Boston Children’s Hospital: Gastroenterology, the Adolescent Medicine Long-Acting Reversible Contraception (LARC) program, and Bariatric Surgery.
Medumo’s CareTour technology has exchanged over five million patient interactions and serves over 25 hospitals by sending precisely timed notifications and instructions to patients to ensure they show up prepared for their procedures, surgeries and appointments. By tracking patient behavior at scale, Medumo’s technology predicts which patients are at higher risk of no-show/cancellation/poor preparation to alert clinicians and administrators for earlier intervention. Through the Medumo platform, pediatric hospitals throughout the world will now be able to access post-discharge patient engagement and communication features developed at Boston Children’s Hospital.
Medumo improves care delivery by delivering a content platform to automatically guide patients throughout their care journey. The patient navigation platform enables patients to be appropriately scheduled, reduce late cancellations and no shows as well as have all their pre-appointment tasks completed and continue to follow instructions when they go home after their surgery, procedure or clinical appointment. The technology adapts to patient needs and uses channels of communication that patients prefer (email, SMS, voice) in their native language. By tracking and A/B testing patient behavior at scale, Medumo's predictive modeling software also optimizes and customizes patient instructions resulting in desired outcomes.
About Boston Children’s Hospital
Boston Children's Hospital, the primary pediatric teaching affiliate of Harvard Medical School, is home to the world's largest research enterprise based at a pediatric medical center. Its discoveries have benefited both children and adults since 1869. Today, more than 3,000 scientists, including 8 members of the National Academy of Sciences, 17 members of the National Academy of Medicine and 12 Howard Hughes Medical Investigators comprise Boston Children's research community. Founded as a 20-bed hospital for children, Boston Children's is now a 415-bed comprehensive center for pediatric and adolescent health care. For more, visit our Vector and Thriving blogs and follow us on social media @BostonChildrens, @BCH_Innovation, Facebook and YouTube.