Mercato Introduces Order Management and Delivery Dispatching Service Designed Exclusively for Independent Grocery Stores and Specialty Food Retailers

First software platform to include Customer Relationship Management (CRM) and delivery dispatching in one easy-to-use solution

NEW YORK--()--Mercato Inc., the online ordering and delivery platform for independent grocers, announced general availability of its Order Management and Delivery Dispatching Service. The software service is designed for independent grocers to easily manage customer orders and tap into Mercato's courier network.

The service leverages the same robust technology Mercato offers to merchants on its nationwide online marketplace and grocery delivery service. It allows independent grocers to have their own customized service on their PCs or tablets to easily manage online and phone orders; leverage a feature-rich CRM system; arrange delivery through an automated, nationwide dispatch service; create loyalty programs; manage inventory, and more.

Mercato Order Management and Dispatch Service Features:

  • Leverage Mercato’s 10,000 plus courier network to deploy delivery within hours
  • Search by customer name, phone number or email address
  • Automatically populate customer data, preferences, and order history
  • Easily organize and prioritize orders, from same-day to 30 days out
  • Access a library of 300,000 grocery products for rapid order entry
  • Enable targeted loyalty programs and special promotions with a robust CRM system
  • Ensure state-of-the-art security for credit card processing and customer privacy

“When I worked in my dad’s store as a teenager, we used carbon paper for phone orders and deliveries – it was a nightmare to keep everything organized. So, I devised a whiteboard system to organize orders, but soon realized the store really needed a straightforward, centralized place to see all orders and manage them. That’s when I started working on creating an order management service specifically for independent grocers,” says Mercato Founder and CEO Bobby Brannigan. “Now grocers can use the service to organize everything in one place, leverage Mercato’s vast delivery network, and access CRM tools for one low monthly fee.”

Harlem Shambles in New York, a Harlem-based butcher, says the Mercato Order Management and Delivery Dispatching Service has been a game changer, especially during busy seasons. “We have been doing home delivery ourselves, limiting the hours we were able to reach our customers. We wanted to move our deliveries to Mercato to create a centralized location to keep orders organized and allow us to deliver anytime our shop is open,” says Tim Forrester, Harlem Shambles President. “Since the new Mercato system has been in place, we are more organized, error-free and handling more deliveries than ever before!”

For a limited time Mercato is offering five free deliveries with the service. Contact Mercato here for a demo of the Order Management and Delivery Dispatching Service.

About Mercato

Mercato offers same-day delivery of high-quality groceries and specialty foods from more than 600+ independently-owned stores in dozens of neighborhoods across the country. Currently Mercato provides delivery in New York (Brooklyn, Manhattan, & Queens); Chicago; San Francisco; Alameda, CA; Washington, D.C.; Boston; Philadelphia and Los Angeles. Bobby Brannigan, an entrepreneur who grew up working in his father’s butcher shop and grocery store in Brooklyn, NY, created Mercato to bring online shopping and delivery to independent grocers and their valued customers. Visit Follow us on Facebook, Twitter, Pinterest, Instagram, or YouTube.


Hilary McCarthy
Clearpoint Agency

Release Summary

Mercato announced general availability of its Order Management and Delivery Dispatching Service designed exclusively for independent grocery stores


Hilary McCarthy
Clearpoint Agency