PORTLAND, Maine & SEATTLE--(BUSINESS WIRE)--The Saltwater Grille, a fine dining restaurant in Portland, Maine, today announced that it has implemented TableSafe’s pay-at-the-table platform to guard against escalating chargebacks in table-service restaurants.
With fraudulent chargebacks on the rise and the onus of liability shifting to the restaurant operators for non-EMV compliant payments, The Saltwater Grille chose to install TableSafe’s EMV-certified RAIL™ payment platform, instead of investing in an entirely new POS system. Before installing TableSafe’s platform, The Saltwater Grille was not equipped to accept EMV payments and experienced two to three chargebacks a week.
“Chargebacks are becoming much more prevalent as a result of EMV mandates, and it’s become a genuine issue for many operators in our industry,” said Debora Broderson, Operations Manager for The Saltwater Grille. “By installing TableSafe’s platform, we’re not only mitigating chargebacks – but we’re also elevating our level of service, guest security, and enhancing the overall dining experience.”
TableSafe’s technology provides restaurants with the highest level of payment security in the industry. By combining EMV and PCI certification, point-to-point encryption and other security features, TableSafe ensures the guest’s payment information is protected and never resides on the restaurant’s point of sale terminal.
“Our goal is to provide customers like The Saltwater Grille a secure and seamless payment platform that also enhances the ultimate customer dining experience,” said Gordon Gardiner, CEO of TableSafe. “We are delighted to add The Saltwater Grille to our growing family of restaurants.”
With TableSafe, restaurant guests control the entire payment process allowing guests to auto-calculate the tip, split the bill multiple ways, pay by item and email a receipt. As importantly, TableSafe doesn’t disrupt the dining experience, aesthetically blending with a restaurant’s tableside elegance and allowing guests to check out at their own pace.
Purpose-built for the full-service hospitality industry, TableSafe’s platform allows payment at the table free of server involvement. Consequently, customers can complete the payment process on their own timeframe and without a server hovering over the tipping procedure.
For more information about TableSafe’s payment platform, visit www.tablesafe.com.
About The Saltwater Grille
The experience begins the moment you arrive – a friendly greeting, the fantastic panoramic view of Portland, the aroma of delicious food, superb service and an ambiance that’s distinctly Maine. Every seat in the restaurant offers a view of the quiet ocean-side marina, with its dazzling yachts and hard-working boats. Summer guests flock to the deck – sometimes arriving by boat – and in the winter, they enjoy the warmth of the stone fireplace. Spring and fall sunsets bring a unique light that will occasionally surprise guests with a view of the White Mountains. And year-round, guests enjoy the freshest seafood available, prepared perfectly. Visit www.saltwatergrille.com for more information.
About TableSafe, Inc.
TableSafe is transforming the way restaurants and other venues complete their hospitality service. TableSafe provides a secure and innovative payment platform that enables guests to fully execute the payment process at the table while maintaining control of their payment information at all times. TableSafe’s RAIL™ payment platform increases restaurant revenue and staff efficiency both in the front and back of the house. TableSafe’s technology also provides comprehensive analytics on customer behavior and restaurant operations.