PHOENIX--(BUSINESS WIRE)--WebPT, the market-leading rehab therapy software platform, today announced it received the highest overall performance rating in the KLAS Ambulatory Therapy/Rehab Report. This is the first year KLAS included ambulatory rehab therapy as a category in its reports of healthcare IT and services companies, which are compiled based on customer feedback.
“Being rated as a top performer by KLAS is one of the highest honors in healthcare IT,” said WebPT CEO Nancy Ham. “The fact that this recognition is based on feedback collected from industry professionals and customers makes it even more rewarding for us. We aim to serve a deeper purpose of empowering rehab therapists to achieve greatness in practice, and we do that by treating our members as true stakeholders, focusing on their success and delivering on innovation.”
For the 2018 Ambulatory Therapy/Rehab Report, KLAS evaluated five vendors, gathering surveys completed by healthcare provider organizations and performing in-depth user interviews covering each company’s strengths, weaknesses and overall performance in the areas of culture, operations, product, relationship and value. WebPT earned an overall score of 91.0.
"The market leader in both overall performance and market share, WebPT maintains consistently high satisfaction across their large customer base,” the report stated. “The solution is easy to use, and WebPT keeps it up to date with insurance changes and compliance regulations. WebPT also delivers strong, supportive relationships, and 100 percent of interviewed customers say that the vendor keeps their promises."
Ham credits WebPT’s customer-focused business strategy for the company’s high KLAS score.
“Achieving above-average ratings in the key performance categories is a true testament to our team’s commitment to our member base,” said Ham. “At WebPT, we regularly collect feedback from our members via Net Promoter Score (NPS) tracking — and take action based on that feedback. I truly believe our people-first approach to business is the reason behind our continued growth and success, as well as our ability to achieve such high ratings in these categories.”
About WebPT, Inc.
With a 30-percent market share, WebPT is the leading rehab therapy platform for enhancing patient care and fueling business growth. From scheduling, documentation and billing to outcomes tracking, business reporting and software integration, WebPT is the ideal solution for outpatient therapy organizations of all sizes. With a 99-percent retention rate and an uptime rate in excess of 99.9 percent across its entire platform, WebPT is the most-trusted and most-reliable solution in the industry. Launched in 2008, the company is based in downtown Phoenix’s historic Warehouse District. It has ranked on the Inc. 5000 list of the nation’s fastest-growing companies six years in a row. Learn more at webpt.com.
KLAS is a data-driven company on a mission to improve the world's healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.