FRISCO, Texas--(BUSINESS WIRE)--Federos, the leading provider of next-generation, service management solutions for telecommunications service providers, managed service providers and enterprises, announced today a reseller partner relationship with Windward Consulting Group, Inc., a global consultancy group that solves service management challenges for data center and network operations. The partnership will help customers leverage analytics, machine learning and automation as competitive differentiators to enable service virtualization in hybrid operating environments.
“Windward is a trusted partner to many of the world’s leading companies thanks to their unique blend of expert process knowledge, technology acumen and deep operational experience,” said Bill Cannon, chairman and chief revenue officer at Federos. “As a Federos partner they are positioned to deliver flexible service management solutions to their clients that improve customer service and experience—for today and the future.”
Federos’ service management software solutions, including Assure1™ and Fusion1™, accelerate customers’ ability to simplify, automate and modernize their operating environments. The solutions plot a path for transition from current systems and infrastructure, including legacy tool consolidation, towards a future digital state that empowers customer-centric service delivery with network virtualization, automation and machine learning.
Built on scalable and open platforms, Federos solutions bring together event, fault, performance, topology, root cause analysis and service level management to provide cost and competitive advantages over historic, incumbent tool sets. Specifically,
- Assure1 provides sophisticated event analytics and machine learning using historical and real-time data to help customers quickly and accurately pinpoint and automatically resolve the root cause of service impacting events.
- Fusion1 provides workflow automation and contextual visualization that allows customers to customize, track and analyze key business data from multiple cross discipline systems, including order management, Service Level Management (SLA) reporting, performance, availability, change and topology.
“Our consultants are trained to look at the big picture, not just configure knobs on products. Federos’ Assure1 with event analytics and Fusion1 enable us to execute that big picture for our customers so they can manage what is important to the business instead of individual devices,” said Sean McDermott, president & CEO at Windward Consulting Group. “Operators are moving towards a virtualized network world and Federos’ solutions deliver real-time visibility and control end-to-end across domains. The solutions can be easily integrated to consolidate service management from discovery to performance to artificial intelligence.”
Windward’s Service Centric IT solutions are focused on service management, service deployment and operations management. The Windward team of experts collaborates across all three disciplines and different technologies to deliver productive and cost-effective solutions to more than 500 federal and commercial clients around the globe. Federos’ Assure1 and Fusion1 solutions will now be added to Windward’s portfolio.
About Federos Assure1™ and Fusion1™
Federos Assure1™ and Fusion1™ software provide a next generation, service assurance solution that unifies fault, performance, topology, root cause analysis and service level management in a single scalable platform. Built on a single codebase, Federos’ multi-tenant platforms use an open and unified approach for data collection, enrichment, visualization and reporting. Leading telecommunications, managed service providers, data centers and enterprises, including Aureon, Eir, Equinix, Hargray, MANX, Oracle, Tata Communications, Tele2 and Virtus, use Federos to unify and simplify their infrastructure management, and consolidate disparate and legacy tools onto a single platform to significantly reduce operations costs, assure delivery of new services and enhance customer experience. For more information, visit www.federos.com.