INDIANAPOLIS, Ind.--(BUSINESS WIRE)--Sharpen Technologies, developers of the agent-first omni-channel cloud contact center platform, has received the 2018 Stevie American Business Award for Product Developer of the Year and Best New Product of the Year.
Sharpen’s Aron Droege, director of product development, received the Gold Stevie Award for Product Developer of the Year. He was honored for creating the company’s quality assurance team, which has helped Sharpen improve product performance.
“Our QA team helped us reduce trouble tickets by 26 percent last year alone even as we added customers,” Droege said. “It’s really gratifying to be part of something that’s resulted in tangible benefits for our customers.”
Also contributing to his nomination was the development of several product upgrades, which included unified communications enhancements, new reporting capabilities, and the ability for customers to easily create their own integrations and customizations.
Sharpen received the Silver Stevie Award for Best New Product of the Year (Software: Cloud App/Service category) based on its major contact center platform upgrade released in May 2017.
The release was designed to give customers increased capacity, speed and reliability.
“Our latest enhancements give customers unparalleled performance and quality,” said Sharpen’s chief technology officer Bracken Fields. “While many vendors claim this, we can actually back it up. Since our latest version was launched, we’ve achieved a Mean Opinion Score of 4.4, which is the highest score you can get for the codec G.711 standard. In non-technical terms, this means our customers can give their customers the best quality of experience possible.”
The Stevie American Business Award winners were honored June 11 at an awards gala at the Marriott Marquis Hotel, N.Y. For more information about the awards, visit https://stevieawards.com/aba.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
About Sharpen Technologies
Sharpen Technologies has developed an agent-first omni-channel cloud contact center platform. Its solutions uniquely address decades-old agent issues responsible for poor customer experiences. Sharpen’s patent-pending Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent well-being. The company’s unique omni-channel approach gives agents a single interface for communicating across multiple channels. A global, cloud-native platform eliminates scalability issues while delivering mathematically unbeatable voice quality. Sharpen was named among the Best Places to Work in Indiana. The company is also a recipient of the Stevie American Business Awards. Sharpen was founded in 2011 and is headquartered in Indianapolis, Ind. Visit https://sharpencx.com/ or call 855.249.3357.
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