BOSTON--(BUSINESS WIRE)--Buildium, the real estate industry’s leading property and association management solution, today announced that it was named a winner at last week’s MITX Annual Award Ceremony in Boston, MA in the category, “Customer Experience (CX) - Building a Customer-Centric Culture.”
Held annually by the Massachusetts Innovation & Technology Exchange (MITX), the awards celebrate the innovation and creativity thriving in New England. Buildium was selected because of its innovative strategy to incorporate a “Customer-First” approach into every part of its business, extending far beyond a single campaign or project.
“While focusing on customers has been in the DNA of Buildium since its inception in 2004, we decided to declare it more formally two years ago,” said Michael Monteiro, CEO & Co-founder of Buildium. “With rapid growth and over 15,000 customers, we know that it has never been more critical to put our customers first and create a high-quality experience in every interaction they have with any part of the team or the product. For the last two years, one of our three main company objectives has focused on the customer, out of which many initiatives and programs have been born.”
Such initiatives have included restructuring internal departments; creating three new teams focused solely on customers to increase access to support; developing new training tools and programs for customers and customer-facing employees such as Buildium Academy, its interactive online training program; improving customer communication channels; and launching marketing campaigns and informative content to enhance the customer experience.
“Our 'Customer-First' strategy is our compass, guiding every decision and investment that we make in the right direction. It supports Buildium customers throughout their entire lifecycle: from the first time they encounter Buildium, to the moment they sign-up, through onboarding and platform set-up, and beyond,” says Kim Rose, VP of Customer Success at Buildium. “Our customers are our inspiration, and we believe that focusing on them first is the right thing to do: What’s best for our customers is what’s best for our business.”
To learn more about how Buildium can offer you best-in-class service and partner with your property management business, visit buildium.com.
Buildium is the only property management solution that helps real estate professionals win new business from property owners and community associations seeking services. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use. Buildium services over 15,000 customers in 46 countries, totaling over one million residential units under management. In 2015, Buildium acquired All Property Management, a leading online marketing service for property managers, making Buildium the only company to give property managers a way to acquire new customers and increase revenue. For more information, visit www.buildium.com, and connect with us on Twitter, LinkedIn, and Facebook.
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