DALLAS & MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced from its Engage™ Global Customer Conference that AARP has been named to its top honor—Customer Engagement Excellence Overall Winner. AARP is being recognized for its commitment to, and delivery of, exceptional member engagement by simplifying, modernizing and automating member services to enable better experiences and deeper loyalty.
AARP is the largest nonprofit, nonpartisan organization in the United States dedicated to empowering people to choose how they live as they age. Today, with approximately 38 million members, AARP helps people turn their goals and dreams into real possibilities, strengthens communities and fights for the issues that matter most to families—such as healthcare, employment, income security and financial protection.
Sandy Smith, director of technology strategy and business process, Mitchell Ross, vice president of membership contact center operations, and the Member Communications Team at AARP were recognized for their approach to maximizing intelligence from Verint’s Customer Engagement solutions to build strategies, enhance processes and further strengthen member experiences.
“At AARP customer service and engagement is central to our mission. Our collaboration with Verint is built on a compelling business case that if we centralized the control of all technologies internally—including CRM—we could save money and enhance effectiveness in just four years through the sheer increase of production efficiencies and high hosting cost avoidance. We’re delighted to share that we hit that goal at the three year mark,” says Smith.
Only three months after implementation was completed, AARP experienced a double-digit average handle time decrease. “This positive movement alone yielded significant cost savings that following year, savings that have trickled into subsequent years,” Ross explains. “Since original implementation, we’ve continued to grow our use of Verint’s Customer Engagement software, and our roadmap for 2018 includes expanding digital channels and strengthening our digital self-service offerings, which includes extending our knowledge base with AI-powered solutions.”
“We’re delighted to recognize AARP as the top recipient of our engagement excellence awards and highlight its ongoing commitment to world-class member engagement,” said Verint’s Ryan Hollenbeck, senior vice president, global marketing and customer experience program executive sponsor. “The value AARP continues to derive from its customer engagement solutions is a testament to our strategic collaboration and the innovative ways they are meeting and exceeding member needs.”
About the Verint Engage Global Customer Conference
Engage is the annual global conference that brings Verint customers, partners and industry experts together for three days of sharing best practices, insight and education, as well as solution discovery and peer-to-peer networking. With themes focused on simplifying, modernizing and automating customer engagement, it features tracks focused on workforce engagement, self-service, voice of the customer, compliance and fraud mitigation.
The event is tailored for enterprise professionals across the many areas of business that help shape the customer experience—contact center, back-office and branch operations, self-service, ecommerce, customer experience, marketing, IT and compliance. Verint Engage 2018 helps attendees maximize their technology investments, discover big ideas and bold innovations, share proven practices and new approaches for today’s rapidly evolving business environments, and provide insight into future innovations for competitive advantage. Click here to learn more.
AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin. To learn more, visit www.aarp.org or follow @AARP and @AARPadvocates on social media.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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