FARGO, N.D.--(BUSINESS WIRE)--WEX Health, an award-winning healthcare benefits technology provider, today announced that it has selected the WEX Health Bot as the winning innovation to emerge from the inaugural WEX Health Innovation Challenge (WHIC). The chatbot uses artificial intelligence (AI) designed to comprehend health benefit account plan-holders’ questions to help accomplish their most commonly requested tasks.
Through the WHIC, WEX Health invited its employees—both as teams and individuals—to submit their product innovation ideas. The challenge provided an opportunity for team members to voluntarily collaborate, enhance their skills, gain recognition, meet new team members, and win prizes. The top ideas were presented to a panel of WEX Health advisers and judges, as well as to attendees of WEX Health Partner Conference 2018, held last week. WEX Bot was selected as the winning innovation by both WEX Health judges and partners.
The WEX Bot prototype was built using the Microsoft Bot Framework with the goal of addressing the reasons for the most frequent inbound calls and emails received by the WEX Health partner network and the 300,000 employers and more than 25 million consumers who use the WEX Health platform to better manage their healthcare expenses. WEX Bot will quickly handle consumer inquiries about things like plan rules, claims, debit cards and account balances through a convenient self-service model rather than by phone or email where wait times often come into play.
“We’re constantly thinking about ways to bring breakthroughs to our audiences and to encourage innovation at all levels of our company; that’s where the WEX Health Innovation Challenge came in,” said Matt Dallahan, WEX Health senior vice president of strategy and product development. “It tapped into the ideas and insights that have been percolating among the people who are closest to our products and partners every day. The best of these ideas was WEX Bot, which is a tool we’re thrilled to bring to life in the future. Not only will it allow more consumers to enjoy quick and efficient engagement with their benefits, but also our partners can also easily use this technology to differentiate themselves and to provide more cost-effective support.”
About WEX Inc.
Powered by the belief that complex payment systems can be made simple, WEX Inc. (NYSE: WEX) is a leading provider of payment processing and business solutions across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through more than 3,000 associates around the world. WEX fleet cards offer 11.3 million vehicles exceptional payment security and control; purchase volume in its travel and corporate solutions grew to $7.4 billion in 2017; and the WEX Health financial technology platform helps 300,000 employers and more than 25 million consumers better manage healthcare expenses. For more information, visit www.wexinc.com.