BOSTON--(BUSINESS WIRE)--MEGA International, a global software firm helping companies manage enterprise complexity, has appointed Gordon Cooper as customer success manager of the company’s rapidly growing North American business.
Cooper’s hire is part of MEGA’s increased focus on customer success, satisfaction, and loyalty. Cooper will be responsible for guiding customers through the onboarding and adoption phases, accelerating value for customers, defining success criteria, driving adoption of MEGA’s solutions and services, and ultimately ensuring customers realize value from their investment. Cooper is the latest addition to MEGA’s global team of customer success managers serving clients around the world.
“We are very excited to have Gordon join MEGA and share his expertise in enterprise architecture, business process management, governance, risk and compliance, and IT transformation with our clients. He is an expert at forging relationships and is a tireless, charismatic evangelist of enterprise architecture and IT,” remarked Lucio de Risi, CEO of MEGA. “Gordon’s impressive professional accomplishments and experience, combined with his deep knowledge and understanding of our business and services, will make him invaluable to MEGA and an incredible asset to our customers.”
Cooper is a thought leader in the information technology industry with over 25 years of experience providing vision and leadership in the transformation of IT into an agile enabler of business capabilities. Cooper has served in senior leadership positions and consulted for companies ranging from Fortune 10 companies to start-ups, and in numerous industries such as insurance, finance, oil and gas, technology, medical and healthcare, government, and education.
Cooper holds a Bachelor’s degree in Business Law from West Texas A&M University where he graduated Summa Cum Laude. He also attended the United States Military Academy and graduated in the top 10% of his class from Culver Military Academy.
MEGA International is a global software firm helping companies manage enterprise complexity by giving them an interactive view of their operations. Executives gain the visibility and information they need to make the right choices for effective governance and to strike the right balance between capacity for innovation, cost optimization, and risk management. MEGA’s HOPEX software is a comprehensive lineup of integrated software bringing together industry-leading practices in enterprise architecture (EA), IT portfolio management (ITPM), business process analysis (BPA), and governance, risk, and compliance (GRC) into a single platform. Backed by HOPEX software and MEGA services, companies can boost business and IT agility in today’s disruptive business environment. www.mega.com