MANHATTAN BEACH, Calif.--(BUSINESS WIRE)--Leapgen , the trusted HR innovation partner to HR and IT leaders building digital workforce experiences, today announced that Socrates AI, a Workforce Virtual Assistant which engages employees through a simple, conversational interface that works with and across existing enterprise systems will, be an inaugural member of Leap Labs.
In 2017, Leapgen started the “Leap Labs” concept to explore the use of disruptive technologies to help its clients reimagine the future workplace based on the consumer-driven expectations of their workers. Using Leap Labs, Leapgen explores the potential of different solutions to meet the needs of these buyers in a practical way. Leapgen does not recommend its clients invest in technology because of impressive features, but because it solves a challenge they have. Leap Labs also places great focus on continuous improvement, perpetual beta, and being fast and agile. The company works to bring solutions directly to its customers to explore the outcomes that can be derived using new technologies.
Socrates AI provides a consumer experience for the workforce, taking the guesswork out of navigating the complex ecosystem of systems, procedures, benefits, and support available to them. Socrates provides a simple way for the workforce to get consistent answers, complete tasks, take action, and find the right person to speak to when needed. Employers can leverage Socrates to mitigate risk through escalation channels based on workforce chat and communicate important updates reaching employees to drive productivity in areas like enrollments and program adoption.
In a market survey conducted jointly by Leapgen and Unleash (formerly HR Tech World), 85% of HR technology buyers and users indicated AI would play an important role in their organization’s delivery of workforce experience into the future.
“At Leapgen, we define the frictionless workforce experience as delivering the right product to the right person at the right moment through the right channel,” said Jason Averbook, CEO of Leapgen. “With Socrates, enterprises have access to a mobile-ready, platform-neutral chatbot that leverages technologies both the workforce and HR already use and we are excited to add this tool to our labs’ methodology.”
Socrates AI uses Artificial Intelligence and Natural Language Processing to increase organizational productivity and reduce enterprises’ biggest challenges in employee experience, IT security, and software engagement. Providing an experience vastly similar to consumer-facing technologies, Socrates AI solutions give organizations the opportunity to provide a single point of entry for employees to securely access enterprise systems of record like Workday, Kronos, SAP SuccessFactors, and SMS or other messaging platforms using a conversation methodology and AI technology. Socrates helps empower organizations to leverage the platform to handle repeatable questions and tasks while focusing their people on solving mission-critical problems.
“As HR and IT leaders look to understand what AI can do for their business, having a trusted industry-leading expert like Leapgen will be critical. We share a common goal of partnering together to make our customers extremely successful through their digital transformation journey,” said Melissa Swisher, CRO of Socrates AI.
Join our next Leap Chat webinar on Wednesday, April 18, 2018, at 10:00am PT as Jason Averbook and Melissa Swisher sit down with Kevin McDonald, Vice President of BPO Governance & HR Operations at The E.W. Scripps Company, to discuss how Socrates AI will help transform the employee experience with real-life use cases showcased throughout.
Leapgen is the trusted partner globally for HR and IT leaders looking to innovate their organization’s digital workforce experience and deliver valued outcomes to the business. We help executives rethink how to better design and deliver employee services as well as architect HR technology solutions that meet the expectations of the workforce and the needs of the organization. Our customer service promise is to deliver the right talent at the right time through the right channel. Leapgen’s flexible interaction model includes education, subscription-based coaching, and consulting spanning strategy, design, deployment, and ongoing optimization.