HOUSTON--(BUSINESS WIRE)--Empyrean Benefit Solutions, Inc., the Hi-Touch Benefits Administration company, today announced that 2017 brought another year of record revenues for the business, while also marking the company’s 10-year anniversary. Empyrean continued to exceed its business targets in 2017, including the addition of a record number of clients to the Empryean Platform, and once again maintained its annual trend of larger-than-expected growth. Empyrean’s newest clients include leaders in the manufacturing, luxury, retail, business services, utilities, and oil and gas industries.
“2017 was a record year for our team, and strengthened our operational and customer service capabilities with high satisfaction and results,” said Richard Wolfe, Empyrean’s co-founder and CEO. “Adding to our success, we also overcame one of the worst natural disasters to hit the Houston area – even during the height of our busy implementation season. The Empyrean team came together to maintain full operations and ensure new client go-lives and Annual Enrollment initiatives stayed on track, demonstrating the exceptional resiliency of our entire organization as a whole.”
Tropical Storm Harvey landed in late August, just as companies nationwide were preparing to carry out their Annual Enrollment (AE) period over the fall and winter months. AE is a crucial time for many HR teams tasked with guiding employees to enroll in benefits, such as health coverage.
Empyrean maintained full service and efficiency in the face of the unprecedented natural disaster, thanks to the company’s robust technology infrastructure, cohesive teams, and strong business continuity plans. As part of the plans, Empyrean leveraged support from its two full-service offices in La Vergne, Tennessee, near Nashville, and Minneapolis. Clients praised the dedication and professionalism demonstrated by the technology firm both during and after the storm.
“While Harvey tested our business continuity processes, we rallied together as one and delivered for our clients and the participants that depend on us,” said Empyrean Chief Operating Officer Colleen Waymel. “It showed that Empyrean can withstand even the most sudden and challenging of events and still deliver to our clients as promised. That’s an accomplishment unlike any other in our industry.”
“Clients are still reaching out to compliment the seamless service they received from our entire team,” Wolfe continued. “This was a test of how well Empyrean’s people, processes, and technology brought peace of mind to our clients, while we managed the unexpected variables that Harvey brought. This is the company DNA we’ve created over our ten years. We are extremely proud of our team and what we have achieved for our clients.”
Empyrean’s core benefits enrollment and management product, the Empryean Platform, continues to satisfy the individual and business needs of HR professionals, employees, and their companies. Empyrean’s product vision encompasses providing meaningful benefits resources and recommendations, helping participants better understand both the short and long term impacts of their benefits decisions, and giving businesses a more transparent view of their bottom-line impact.
This vision resonates strongly with companies as they increasingly adopt more consumer-driven strategies and require a modern benefits technology solution to meet their goals. With Empyrean, the employee benefits experience is broader and more engaging, and enables employers to more effectively address the wellbeing of their workforce.
“While we celebrate our tenth anniversary of delivering impactful benefits technology, we are also immensely appreciative of the entire Empyrean team for helping reach a record number of client additions last year,” Wolfe continued. “2017 taught us that by working together as one team, despite any challenge, we are resilient and can deliver the vital products and implementation services clients need during their most mission-critical moments of the year – no matter what. As we move into the second quarter of 2018, we at Empyrean look forward to continuing to provide an exceptional employer and employee experience without compromise.”
Empyrean Benefit Solutions manages employee health and welfare benefits programs, combining the industry’s most modern, client-adaptive, and configurable benefits technology platform with expert, responsive service to deliver Hi-Touch Benefits Administration. Empyrean provides market-leading enrollment, eligibility management, ACA reporting, and other plan administration services that empower employers, insurance brokers, and healthcare exchanges to meet ever-evolving benefit challenges. Founded in 2006, Empyrean’s integrated platform serves over three million annual participants across a wide spectrum of sizes, industries, and complexities. For more information, please visit www.GoEmpyrean.com.