MEMPHIS, Tenn.--(BUSINESS WIRE)--FedEx Corp. (NYSE: FDX) announced today the launch of FedEx Returns Technology, a comprehensive solution for returns management, which gives high-volume merchants and e-tailers the ability to quickly and easily improve their customer experience.
Using the FedEx Returns Technology platform, merchants will have complete visibility into returns, giving them an easy way to track shipments, manage inventory, analyze returns trends and make more informed decisions based on shoppers’ returns behaviors. FedEx Returns Technology is integrated into more than 1,700 participating FedEx Office locations across the U.S., enabling merchants to offer their customers the ability to easily drop off returns that can be inspected, professionally packed and, in some cases, enable a faster credit refund.
“Returns have rapidly evolved into a critical factor, second only to cost, in satisfying today’s e-commerce customers,” said Ryan Kelly, senior vice president, FedEx Supply Chain. “FedEx Returns Technology bridges the gap between digital and physical, allowing merchants to define a returns strategy that works for their business model and for their customers.”
With the goal of simplifying returns for businesses and the end consumer, FedEx offers a diverse portfolio of returns products including a wide selection of automation platforms on fedex.com for small and medium-sized businesses, and value-add services including FedEx® Pack and Return services through FedEx Office as well as comprehensive reverse logistics capabilities for more robust businesses through FedEx Supply Chain.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $62 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 400,000 team members to remain “absolutely, positively” focused on safety, the highest ethical and professional standards and the needs of their customers and communities. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com.