IRVINE, Calif.--(BUSINESS WIRE)--Alorica, the world’s leading platform for all customer interactions, is pleased to announce it has earned a spot in the Leaders category of the 2018 Global Outsourcing 100 list for the fourth consecutive year. In its 13th year, this annual list is created and published by the International Association of Outsourcing Professionals (IAOP), featuring the world’s best outsourcing providers and advisors.
“We are proud to be recognized by IAOP as a global leader in our industry for the fourth year in a row,” said Andy Lee, Chairman and CEO of Alorica. “It’s been nearly 20 years since we’ve been in business and I am still very much a firm believer that our success starts with our people. From how we recruit the right employees effectively with tools like chatbots, to the way we train them using customized curriculum that tailors to their learning preferences—it’s all about empowering our people through innovative technology, advanced data analytics and CX intelligence. The consistent acknowledgement we receive as a trusted partner speaks to the commitment we have at Alorica to make lives better, one interaction at a time.”
The judging was based on a rigorous scoring methodology that includes a review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers for their organizations. In addition, five areas were considered and judged for the 2018 ranking including Size and Growth, Customer References, Awards and Certifications, Programs for Innovation, and Corporate Social Responsibility (CSR).
“In today’s economy, it is more important than ever for outsourcing buyers to be able to easily identify and select the right company for their outsourcing needs,” said Debi Hamill, IAOP CEO. “The Global Outsourcing 100 list is an essential tool companies reference to make smarter decisions. They provide companies with valuable insights into the outsourcing industry, leading and emerging service providers and advisors, and key developments to watch.”
As the largest customer service provider in the U.S. as well as the third largest in the world, Alorica provides a powerful advantage for our clients, in the pursuit to deliver insanely great customer experiences. Please visit our website here to learn how we can streamline operations, drive innovation and enhance your ROI.
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organization development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.com.
At Alorica, we only do one thing -- we make lives better. How? As the world’s leading platform for all customer interactions, we create insanely great experience for customers fueled by innovative technology, advanced data analytics, and CX intelligence. Utilizing insights from more than 600 million consumer interactions curated annually, Alorica is a systems integrator of choice to 25 of the Fortune 50 healthcare companies, six of the 10 largest financial institutions, four of the five largest telecommunications companies, and five of the largest retail companies. We call the OC home, headquartered in Irvine, Calif., with more than 100,000 employees in approximately 140 locations across 16 countries and 12 time zones around the globe.