SANTA BARBARA, Calif.--(BUSINESS WIRE)--LogicMonitor, a leading SaaS-based performance monitoring platform for Enterprise IT, today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that LogicMonitor has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of LogicMonitor’s application with ServiceNow.
LogicMonitor’s integration with ServiceNow delivers real-time alerts to users via ServiceNow incidents, enabling even faster response times to issues, outages and service requests. Incidents are automatically created and closed in ServiceNow through the LogicMonitor platform, which dramatically speeds time to case resolution. And LogicMonitor’s SaaS-based solution monitors both on-premises devices and cloud services, extending the ServiceNow reach more broadly across the Enterprise.
“Managing alerts and incidents in two separate products demands significant resources and requires duplicated efforts in multiple systems, impacting budgets and man-hours,” said Wietse Jongsma, Technical Lead at Sogeti. “Using the LogicMonitor and ServiceNow integration, we spread out our investment and achieve greater ROI by federating our data across two major silos of ITOM.”
The LogicMonitor-ServiceNow integration includes:
- Automatic incident creation in ServiceNow based on a new alert triggered in LogicMonitor
- Alert acknowledgement automatically updates the incident in the ServiceNow portal
- Alert acknowledgement can be initiated from ServiceNow Incident forms
- Automatic incident update with changes to alert severity level in LogicMonitor
- ServiceNow Incidents close automatically when alerts clear in LogicMonitor
“There’s a new core set of tools and services that are fast becoming foundational for any business in some stage of transitioning their IT Service Management (ITSM) and Configuration Management Database (CMDB) strategy,” said Kevin McGibben, Chief Executive Officer for LogicMonitor. “Many large Enterprises recognize the synergy between the ServiceNow platform and LogicMonitor and are incorporating this combined solution into their new tool set. A ServiceNow and LogicMonitor solution delivers increased visibility, agility and speed to delivery of customer service. We recommend ServiceNow in pretty much every deal. It’s truly a best of breed, and we are very excited to provide our integration free on the ServiceNow App Store.”
Download the LogicMonitor integration in the ServiceNow Store. Learn more about LogicMonitor and ServiceNow by visiting https://www.logicmonitor.com/monitoring/servicenow-integration/.
LogicMonitor® is the SaaS-based, performance monitoring platform for Enterprise IT. With out-of-the-box coverage for thousands of technologies, LogicMonitor provides granular visibility into infrastructure and application performance. LogicMonitor’s automated device discovery, preconfigured alert thresholds, and rich customizable dashboards come together to give IT teams the speed, flexibility, and actionable insights required to succeed in today’s competitive markets.