Edison Unveils 2017 State of Email Report on 35th Anniversary of Email

Results Show 85% of Americans Use Smartphone for Email, 74% Overwhelmed from Email Overload, 32% Receive Up to 100 Emails Per Day

SAN JOSE, Calif.--()--Edison Software, creator of the popular AI-based Email app, today announced results of its 2017 State of Email report, timed to coincide with the 35th anniversary of email’s copyright by Dr. V.A. Shiva1. The research, developed by Edison and fielded online by SurveyMonkey to 1,068 US adults, found that the dominant role of email in everyday lifestyles will not fade anytime soon--current American email volume and connectivity measures at a vigorous pace.

Americans Stressed by Email Overload

Edison’s research indicates that 74% of Americans feel overwhelmed by the number and frequency of emails they receive. Nearly half (44%) of the nation is worried about missing an important email due to email overload. Furthermore, nearly all U.S. adults (87%) have taken steps to manage email overload – 73% said they have unsubscribed from unwanted email, while almost half (44%) admitted they have spent hours deleting emails they don’t want.

Surveying email volume shows 32% of people receive up to 100 emails per day, and another one-third (33%) said they feel stressed when they receive too many emails.

Email Connectivity Embedded in the American Lifestyle

Most of the nation (85%) is using a mobile phone to access email--43% on iOS and 42% on Android--with Americans managing between one and three email accounts. The report reflects how deeply email is embedded within our nation’s culture, revealing that Americans now read and respond to important emails in the following places throughout their day:

  • In bed (41%)
  • While eating food (39%)
  • While on the go (34%)
  • In the bathroom (24%)
  • While spending time with their significant other (21%)

In the workplace, email still beats chat apps like Hangouts and Slack (35% vs. 5%) for communication between colleagues.

Email is likely to remain a core online tool for many decades to come, but most people today still need help managing it. The Edison Mail app for iOS and Android offers intelligent features to manage mail faster, simpler, and smarter. Abilities include one-click unsubscribe, smart reply, and automatic-organization of essential emails like bills, receipts, travel and event bookings, and package tracking.

More information can be found on Edison’s blog and video highlighting the evolution of email.


The survey was conducted online within the US from August 16-21, 2017 among 1,068 adults ages 18 and older. For complete results, contact press@edison.tech.

About Edison Software

Edison Software is transforming the way people communicate with innovative, AI-driven products, including the award-winning Edison Mail and Edison Assistant applications, the Edison Trends dashboard and Edison API. Funded by Mayfield, USVP, Nautilus Venture Partners and Emerillon Capital, Edison is headquartered in San Jose, California.

For more information visit www.edison.tech. Follow us @edison_apps on Twitter.

1 Source: Inventor of Email, http://www.inventorofemail.com/first_email_system.asp


Edison Software
Jessica Cooper, 650-515-2071

Release Summary

Edison releases 2017 State of Email Report on 35th anniversary of email. Results show email more embedded in American lifestyles than ever.


Edison Software
Jessica Cooper, 650-515-2071