Eastern Bank Selects nCino to Foster Growth through Technology

Boston-based bank relies on cloud-based platform for added speed, transparency and performance across commercial lending operations

WILMINGTON, N.C.--()--nCino, the leader in cloud banking, announced today that $9.9 billion-asset Eastern Bank has selected its Bank Operating System to increase efficiency, improve productivity and streamline the overall lending process.

Eastern Bank, the largest and oldest mutual bank in the United States, is dedicated to flawless execution and speed when it comes to lending. As Eastern Bank continues to grow, nCino’s Bank Operating System will serve the bank well with a single, secure cloud-based platform that centralizes essential loan origination capabilities with customer relationship management (CRM), business process management, and business intelligence and reporting.

“Superior customer service is very important to Eastern Bank,” said Matthew A. Osborne, a senior vice president at Eastern Bank. “We’re confident that nCino’s technology will help us better serve the people and businesses of New England.”

With nCino, Eastern Bank can holistically evaluate the lending process from beginning to end, identifying any potential problem areas. By being alerted to any bottlenecks in the process, the bank will be able to acknowledge and correct workflows to close loans faster and more accurately than ever before, creating a more efficient and effective process for bank employees and customers.

“It’s always exciting when financial institutions like Eastern Bank look to expand their national presence, and understand technology’s role in getting them there,” said Josh Glover, nCino’s senior vice president of community and regional financial institutions. “We want to empower financial institutions with the flexibility, scalability and reliability they need to produce results. Eastern Bank is a recognized small business lender in its community and regarded nationally as an innovator, and we look forward to the impact nCino can have on its already diverse loan portfolio.”

About Eastern Bank

Founded in 1818 and based in Boston, Eastern Bank is the largest and oldest mutual bank in the United States, with $9.9 billion in assets and nearly 100 branches serving communities in eastern Massachusetts and southern and coastal New Hampshire. Eastern Bank offers banking, investments and insurance all under one roof, and prides itself on working harder to understand its customers’ needs so it can deliver these services in a committed and personal way. Eastern Bank, which includes Eastern Wealth Management and Eastern Insurance, is a recognized leader in corporate social responsibility and for its advocacy on behalf of a number of social justice causes. For more information, visit: www.easternbank.com, www.facebook.com/easternbank or www.twitter.com/easternbank.

About nCino

nCino is the worldwide leader in cloud banking. Through its Bank Operating System, built on the Salesforce platform, nCino delivers a complete banking solution. Dedicated to transforming financial services through innovation, reputation and speed, nCino’s technology enables financial institutions of all sizes to expand market share, adapt to meet regulatory compliance, drive profitability and optimize operational transparency. Founded in 2012, nCino is headquartered in Wilmington, N.C. For more information, visit www.ncino.com and follow us on Twitter: @nCino.

Contacts

For nCino
Megan Fort, 678-781-7223
megan@williammills.com
or
Kathryn Cook, 910-247-4466
Kathryn.cook@ncino.com

Release Summary

Boston-based Eastern Bank relies on nCino cloud-based platform for added speed, transparency and performance across commercial lending operations.

Social Media Profiles

Contacts

For nCino
Megan Fort, 678-781-7223
megan@williammills.com
or
Kathryn Cook, 910-247-4466
Kathryn.cook@ncino.com