RYE BROOK, N.Y.--(BUSINESS WIRE)--Broadview Networks, a leading provider of cloud-based business communications and information technology services, announced today the latest enhancement to their online portal, MyOfficeSuite Agent. Designed specifically for agents, brokers and resellers, MyOfficeSuite Agent is a game-changing, unified system that centralizes all customer accounts into a single, user-friendly site.
It effectively provides agents the ability to instantly access, administrate and manage all OfficeSuite® customers in real-time, from one intuitive dashboard that features an easy-to-use, widget-based architecture and integrates all of their OfficeSuite® products and services into one location, behind one login, from anywhere on any device.
“MyOfficeSuite Agent is completely unique and will help me to sell and retain more customers,” explains Feliks Kiliski, Vice President of Sales at Glacier Communications, a Broadview agent. “From one system, we can manage all of our customers down to an employee level. It allows us to be primarily self-sufficient while knowing there is an invaluable support team behind the tool. The fast and easy-to-use features, such as the Insights tab, provide an accurate analysis of each customer, so we can spend more time focusing on the right customers and contacts to grow our business.”
The Insights tab within MyOfficeSuite Agent provides customer report cards to keep the pulse of overall customer satisfaction, sharing any customers’ inquiries into Broadview support, billing and service teams. The platform also allows agents to proactively manage renewal dates and set reminders to connect with the customer at the right time to highlight new technologies that address business challenges.
Since its launch, MyOfficeSuite Agent has given agents one-click access to products, training, certifications and so much more. The new capabilities include:
- Order Wizard – Allows agents to gather essential customer information quickly to ensure a smooth and timely install.
- Quick Quote – Enables agents to build and quote a system instantly, directly from the portal.
- Orders Tab – Allows agents to check the status of a customer’s orders in real-time and contact the project manager assigned to each account directly.
- Enhanced News and Links page – Delivers to agents the latest updates and enhancements to new and existing features, and allows them to increase their knowledge of Broadview’s services and solutions with free online courses.
“Offering visibility, accessibility and a depth of information, MyOfficeSuite Agent provides the critical information agents need to enhance customer relationships and build their book of business,” said Donna Wenk, Broadview Networks’ Senior Vice President of Alternate Sales. “This is another in a long line of enhancements that we have offered to our agent partners to let them effectively compete, and excel, in the marketplace.”
About Broadview Networks® www.broadviewnet.com
Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.