BOSTON--(BUSINESS WIRE)--Buildium, the property management solution for real estate professionals, today announced it has been awarded two 2016 Stevie® Awards for “Contact Center of the Year” and “Best Use of Technology in Customer Service” in the tenth annual Stevie Awards for Sales & Customer Service. This is the third year in a row that Buildium has won a Stevie Award.
“Being honored three years in a row is a testament to the determination and high quality of work that the Buildium team consistently delivers to our customers,” said Michael Monteiro, co-founder and CEO of Buildium. “Even with our call center facing an almost 40 percent increase in weekly call volume in 2015 versus 2014, our team maintained a 98 percent satisfaction level—demonstrating the importance we place on customer satisfaction.”
Buildium was awarded a Silver Stevie Award in the “Contact Center of the Year” category for its superior work in its call center, where a 25-person team provides phone support Monday through Friday, answers support tickets 365 days-a-year and handles an average of 5,150 calls, 3,320 tickets and 600 emails per month. Buildium also won a Bronze Stevie Award in the “Best Use of Technology in Customer Service” category. The company transformed its system – from one that required the use of three different platforms for customer support via phone, support tickets and email, to one consolidated platform that allows the customer service team to more quickly and efficiently handle customer issues.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
Over 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
In 2015, Buildium’s Jeana Pondelli won the “Young Customer Service Professional of the Year - Computer Software and Services” award and the company won in the “Contact Center of the Year” category. In 2014, Buildium first won an award in the “Best Use of Technology in Customer Service” and “Customer Service Department of the Year- Computer Software” categories.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
Buildium is the only property management solution that helps real estate professionals win new business from property owners and community associations seeking services. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity and ease of use. Buildium services more than 12,500 customers in 46 countries, totaling nearly one million residential units under management. In 2015, Buildium acquired All Property Management, a leading online marketing service for property managers, making Buildium the only company to give property managers a way to acquire new customers and increase revenues. For more information, visit www.buildium.com, and connect with us on Twitter, LinkedIn and Facebook.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.