CAMPBELL, Calif.--(BUSINESS WIRE)--7 announced today the continued expansion of its Asia-Pacific operations with the strategic acquisition of BolderView Systems, the Australian-based provider of solutions that improve customer experience. Since 2013, BolderView has been a trusted value-added reseller of IntelliResponse’s Virtual Agent solution (now the 7 Virtual Agent) in the Asia-Pacific market. Now, as a part of 7, BolderView will continue to provide 7’s complete customer engagement solutions to a fast-growing market.
As a key partner, BolderView has provided organizations across multiple verticals in Australia, New Zealand, Singapore and Qatar with the 7 Virtual Agent solution from a fully-qualified, local source. The company’s deep product knowledge and extensive experience deploying the solution will provide tremendous value to 7’s existing customers in the Asia-Pacific region. The team will help expand the company’s customer base by marketing 7’s technology, which helps companies better connect, service and sell to their customers across web, mobile, chat, social and phone channels.
“Brands all over the world are challenged with making the customer experience easy. To be successful, enterprises need to provide a seamless journey from first contact through to resolution; one that leaves the customer satisfied but also reduces the costs typically associated with customer engagement,” said David Lloyd, President of IntelliResponse, a 7 company. “As a true partner and champion of our solution, BolderView shares our mission to improve the customer experience. Now as a direct member of our team, BolderView expands our ability to provide our virtual agent, web, chat, mobile, IVR, social and voice technology to companies that are ready to meet that challenge.”
"We’ve long been committed to delivering the types of customer experience solutions that transform how companies engage with their customers,” said Dave Brown, Founder and Managing Director of BolderView. “By joining forces with 7, we now have a breadth of resources and support that comes with being part of a global powerhouse in the customer engagement space. For our current and future customers, this means more access to the most sophisticated omnichannel technology available on the market today.”
This is one of many acquisitions made by 7 as it continues to expand globally. In late 2014, 7 acquired IntelliResponse to complete its suite of self-service and assisted offerings for customer engagement. With the acquisition, 7 became the only company to combine big data, predictive analytics, user experience design and a customer engagement platform across a breadth of channels – virtual agent, web, chat, mobile, IVR, social and voice.
7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world’s leading companies. 7’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. 7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. 7 is noted by Forbes as one of America’s Most Promising Companies. 7 is based in Campbell, California. For more information, visit: www.247-inc.com.
7 is a registered trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.
About BolderView Systems Pty Ltd
BolderView is an Australian company founded in 2012 with offices in Melbourne and Sydney. The company’s mission is to provide innovative and comprehensive self-service solutions to forward-thinking businesses, education institutions and government entities. Utilizing virtual agent technology, BolderView’s value proposition is to enhance the customer experience and enable a variety of self-service channels – including web-based and mobile applications – while lowering the overall cost of service by deflecting calls, emails and live chats.
BolderView provides a complete (turn-key) solution utilizing the most advanced technology from the world’s leading providers. For more information, visit: www.BolderView.com.au.