LINCOLNSHIRE, Ill.--(BUSINESS WIRE)--Quill.com, a leading business-to-business office-products provider, has named Sergio Pereira president.
Pereira is a five-year Quill.com veteran who previously led the company’s marketing and merchandising initiatives. His achievements included rebranding the company as Quill.com (from Quill) in 2009, and launching the highly successful Dunder Mifflin office products line via an innovative licensing deal with NBC Universal.
He succeeds Mike Patriarca, who has been named Senior Vice President, Global Transformation at Staples Inc.
“Sergio is a seasoned and innovative leader with a record of success at Quill.com,” said Joe Doody, President of North American Commercial. “He will ensure that Quill.com continues to provide exceptional customer service as it dramatically expands its assortment to meet the needs of small and medium-sized businesses nationwide.”
Quill.com has more than tripled its SKU count from 50,000 to 160,000 in the last year, moving into new verticals such as healthcare, restaurant supply and safety, and entered into partnerships with leading retailers such as Wayfair and Poppin in a bid to offer customers more variety.
For all the changes, one thing that remains constant is a laser focus on customer service that has led to a customer retention rate of 93% and average customer tenure of more than 11 years.
Quill.com is an industry leader, offering every product a business needs to run efficiently, delivering more than 160,000 items like office supplies, furniture, technology, cleaning and breakroom supplies and safety products. Founded in 1956 with the mission to do whatever it takes to meet the needs of our customers, Quill.com has provided top-rated service to businesses across the nation for more than 50 years.
Headquartered in Lincolnshire, IL, Quill.com employs more than 500 people and operates twelve state-of-the-art distribution centers. In 1998, Quill.com proudly became part of Staples, Inc.