DALLAS--(BUSINESS WIRE)--Affiliated Computer Services (ACS), A Xerox Company (NYSE: XRX), today announced it has completed the acquisition of Unamic/HCN, the largest privately-owned customer care provider in the Benelux.
ACS announced on February 21 that it would acquire Unamic/HCN to expand its global customer care capabilities by adding regional market expertise in Western Europe, Turkey and Suriname.
“Our clients will benefit from our expanded business process outsourcing leadership position that continues to span multiple regions worldwide,” said Chris Tranquill, group president of ACS’ business processing solutions group. “The acquisition also allows ACS to immediately provide clients with innovative expertise throughout the European customer care sector.”
Unamic/HCN’s expertise in Dutch, French, Flemish and Turkish will contribute to ACS’ broad suite of languages. ACS currently offers customer care services in 20 languages from 140 locations around the world. The company’s 38,000 customer care agents manage more than 1.6 million calls daily on behalf of our clients.
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 136,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com, http://www.realbusiness.com or http://www.acs-inc.com. For investor information, visit http://www.xerox.com/investor.
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