The 2005 IMV ServiceTrak report, one of the most recognized and trusted surveys in the healthcare industry, confirmed Philips industry leadership position in 18 ultrasound service and performance factors studied in the survey. In addition, Philips scored well above industry averages in 24 attributes, with 18 scores being better than last year's results.
Over 2,200 respondents were asked to rate manufacturers on a broad range of factors across the product ownership lifecycle. Philips rated best in the areas of emergency response, satisfaction with service and manufacturer performance, satisfaction with service engineer, help desk telephone support, and remote dial-in diagnostic support. The report also indicated that Philips customers were happier than any other manufacturers' customers with the services they receive.
"Our top priority each day is to focus on the customer and we are extremely pleased we continue to receive the highest marks in customer satisfaction year after year," said Jon Fazekas, vice president, ultrasound customer services, for Philips Medical Systems. "We will never take for granted the trust our customers have placed in us and are committed to continuously exceed their expectations in all that we do."
Philips Medical Systems recently introduced several new ultrasound platforms - iU22, iE33, HD11 and HD3 - that are defining the future of ultrasound imaging and setting new boundaries for image quality, intelligent functionality and clinical versatility. The 2005 IMV ServiceTrak survey once again confirms a proven track record of service excellence and strong technology leadership as a winning combination for Philips Medical Systems' ultrasound business.
About IMV Limited
IMV Limited, based in Greenbelt, MD, is an independent healthcare research company with over 17 years experience in analyzing the medical imaging, clinical diagnostic and instrument markets. ServiceTrak is one of the most recognized and trusted surveys in the healthcare industry. Respondents are drawn from a randomized database of U.S. hospitals and imaging centers. For further information, visit www.imvlimited.com.
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is one of the world's biggest electronics companies and Europe's largest, with sales of $ 37.66 billion (EUR 30.3 billion) in 2004. With activities in the three interlocking domains of healthcare, lifestyle and technology and 161,100 employees in more than 60 countries, it has market leadership positions in medical diagnostic imaging and patient monitoring, color television sets, electric shavers, lighting and silicon system solutions. News from Philips is located at www.philips.com/newscenter.