Randy Christofferson, Chairman of the Board, and former President and CEO of First USA, said, "Vikas has tremendous experience in the outsourcing and collections arena. More importantly, he has spent his career turning around companies through the use of technology, information and superior operational performance. We are excited about the strength of the industry and the prospects for Vikas to lead IRMC as a breakout company."
Kapoor started his career with McKinsey & Co. working as a business analyst in the financial services and technology industry and helped create a financial services practice as a spin-off from McKinsey with more than $50 million in revenue. He co-founded the Mitchell Madison Group in 1994 and built it into a $225 million global enterprise with a major collections practice.
In 2000, Kapoor was recruited as President and Chief Operating Officer of Walker Digital, a business invention company that created a number of highly innovative enterprises including Priceline. In 2001, he was recruited as President and CEO of Toronto-based Delano Technology where he took the helm during a period of deep financial and operating turmoil and led a successful turnaround of the company.
"The new IRMC will be built on the recognition that information, analysis and superior operational performance are the cornerstones of a modern, global enterprise," said Kapoor. "We aim to recruit the best talent available to turn IRMC into an industry leader and deliver a new level of services to our clients."
Kapoor graduated Harvard Business School in 1989 as a prestigious Baker Scholar. He received his undergraduate degree Magna Cum Laude from Princeton University.
"Collections is an operations-driven business, yet no collections company has been able to deliver consistent operating performance for its customers," continued Kapoor. "That will be my goal and standard at IRMC."
IRMC provides client solutions through its 4,000 employees located in North America, Europe, and Asia. With an experienced management team and top-tier investors including Goldman Sachs, Wells Fargo Foothill, and Harvest Partners, IRMC is a growing, mid-cap company with more than $300 million in revenue serving more than 800 clients globally.