PagerDuty Report Reveals Some Organizations Lose More than $1 Million Per Hour During Unplanned Disruptions

Annual survey demonstrates how the financial risk of major incidents is now a board-level imperative

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a leader in AI-first operations management, today published the 2026 State of AI-First Operations Report, which illustrates how the financial stakes of extended service disruption has made operational resilience the top priority, and how the growing trust in AI for digital operations contributes to revenue growth. The report draws insights based on survey responses from 1,000 business leaders, IT decision makers and senior developers across Australia and New Zealand, France, Germany, Japan, the Nordic countries, the United Kingdom and Ireland, and the United States.

To read the full report, including survey findings and methodology, please visit here.

According to survey findings, 95% of respondents believe their leadership understands the competitive advantage that can be gained from reducing incidents and speeding recovery. The report also shows that organizations are increasingly considering the adoption of AI for digital operations, with 59% indicating they actively incorporate the technology into operations. The AI adopters appear to be experiencing more success than those who may have discussed it but have not yet incorporated it: 75% report improved operational resilience, compared to only 66% of organizations that improved operational resilience but are not yet using AI.

Additional key takeaways from the 2026 PagerDuty State of AI-First Operations Report include:

• Disruptions have become a board-level financial risk. Some organizations (8%) lose more than $1 million per hour, 34% lose at least $500,000 per hour, and more than two thirds (68%) lose more than $300,000 per hour during IT incidents. The cost of disruptions have grown too high for leaders to ignore and the impact extends beyond immediate revenue loss to damaging brand reputation (52%), introducing recovery costs (50%), reducing productivity (48%) and contributing to developer burnout (42%).
• Successful organizations prioritize investments in operational resilience. A majority of organizations have made strides from their investments in the past year, with 71% reporting higher resilience and maturity than a year ago. However, progress appears to vary based on two key factors: business performance and investment. While 77% of organizations plan to increase operational resilience budgets over the next 12 months, companies reporting revenue growth are investing at significantly higher rates (82%) than underperformers (62%).
• Post-incident learning capabilities gain recognition. Organizations that reported improved resilience most often attributed this progress to tools that combine integration with learning capabilities. Nearly half of organizations (48%) have increased resilience by turning incidents into structured learning opportunities to improve future performance. Successful companies with revenue growth are more likely to see a massive or moderate need for continuous learning (83%) than companies with flat or decreased revenue (77%). This suggests that the most successful platforms will be those that can transform incidents into systematic improvement cycles.

“The 2026 PagerDuty State of AI-First Operations Report further demonstrates how the financial risk of major incidents makes operational resilience a board-level priority,” said Katherine Calvert, chief marketing officer at PagerDuty. “AI-first operations enable organizations to accelerate their incident management workflows so they can restore service more quickly during disruption. With PagerDuty, organizations can not only minimize risk, but cut down on teams’ time spent firefighting so they can focus on driving innovation and revenue.”

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is the global leader in AI-first operations management serving more than 35,000 organizations worldwide. The PagerDuty Operations Cloud is a comprehensive, multi-product operations cloud platform that sits at the center of the enterprise technology stack. The Platform is a system of intelligence and action, ingesting signals from over 700 integrations, to orchestrate the right response across people, machines and software. Trusted by nearly half of the Fortune 500, half of the Forbes AI 50, and approximately two-thirds of the Fortune 100, PagerDuty is essential to delivering always-on digital experiences for modern businesses. Learn more and try it for free at www.pagerduty.com.

The PagerDuty Operations Cloud

The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle—from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.

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FAQs

• What is the PagerDuty State of AI-First Operations Report?
  • The annual PagerDuty State of AI-First Operations Report highlights the trends, challenges and opportunities facing technical and operational leaders and developers as they navigate increasingly complex digital ecosystems.
• What is the key theme of the 2026 report?
  • The 2026 PagerDuty State of AI-First Operations Report illustrates how the financial stakes of extended service disruption has made operational resilience the top priority, and how the growing trust in AI for digital operations contributes to driving revenue growth.
• Who was included in the survey?
  • The 2026 PagerDuty State of AI-First Operations report draws insights from a comprehensive survey, conducted by Wakefield Research, of 1,000 business and IT decision-makers and senior developers. All respondents hold director-level or higher positions (minimum senior developer) at organizations representing diverse industries, including retail, financial services, technology, healthcare, manufacturing, telecommunications, and the public sector.
• What regions are represented across the survey data?
  • The survey was conducted in seven markets: U.S. (n=360), Japan (n=140), ANZ (Australia/New Zealand) (n=100), UK/Ireland (n=176), France (n=44), Germany (n=140), Nordics (Sweden, Denmark, Norway, Finland) (n=40), and includes oversample interviews to increase the total number of respondents in France and the Nordics to 100 respondents in each market.