CSG Helps Businesses Cut Fraud Losses by Up to 70% with CSG Payments Protection.ai

AI-powered fraud detection solution enables near-real-time, cross-channel transaction monitoring to stop fraud without slowing legitimate payments

DENVER--(BUSINESS WIRE)--As payments fraud accelerates with AI, businesses are racing to spot and block threats without slowing customers down. Today, CSG^® (NASDAQ: CSGS) launched CSG Payments Protection.ai, a next-generation fraud detection and financial risk management solution to accurately identify and stop payment fraud. The solution proactively monitors digital transactions across diverse payment channels and fraud types, so businesses can reduce fraud losses by 50–70% while significantly lowering false-positive alerts and the resulting customer friction.

“Fraud is no longer a once-in-a-while surprise,” said Saurabh Joshi, EVP and President, CSG Payments. “It’s constant, adaptive, and affects businesses regardless of size or industry. That’s why it was so important for us to offer an always‑learning AI solution that can help businesses stay ahead of increasingly sophisticated threats. With CSG Payments Protection.ai, we give our customers smarter protection, fewer false-positive declines, and a smoother experience in one, unified service.”

Driven by advanced AI and machine learning, Payments Protection.ai is a cloud-based platform, also deployable on-prem or in hybrid environments, enabling:

• Fewer fraud losses with fewer false declines. Intelligent, adaptive models continuously monitor transactions to promptly identify and block suspicious activity, while legitimate customers can pay without interruption. As fraud patterns evolve, the platform automatically adapts and recommends new safeguards so businesses stay ahead of emerging threats before losses occur.
• Stronger fraud decisions with high availability and scalability. A cloud‑based, PCI‑SSF certified architecture delivers enterprise‑grade performance, analyzing thousands of transactions per second, so fraud checks stay responsive and reliable even in high‑volume periods. This helps teams contain risks and maintain trust, without sacrificing speed or resilience.
• Highly configurable protection backed by experts. Industry‑tailored and configurable rules are tuned for the needs of complex verticals, such as healthcare, telecoms, and property management. These improvements enable businesses to customize processes and stay ahead of emerging fraud patterns.
• Faster time-to-protection without added friction. Low‑friction deployment and easy integration move teams from evaluation to live fraud monitoring in just weeks, without complicating the customer experience. This shortens time‑to‑protection, reduces operational burden, and keeps customers and revenue better protected.

Learn more about how CSG Payments Protection.ai helps global businesses detect and stay ahead of fraud.

About CSG

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.