Pega Achieves ISO 9001 Certification Underscoring Its Commitment to Quality

Independent audit validates Pega Cloud for its Quality Management System (QMS) across product development, cloud operations, and customer delivery

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced Pega Cloud® has achieved ISO 9001:2015 certification for its quality management systems (QMS) following a rigorous, independent audit. The certification further affirms the strength and maturity of Pega’s operating standards to deliver consistent service, meet customer expectations, and drive continual product improvement for its clients.

As one of the most widely recognized global quality management standards, ISO 9001 provides a framework for creating efficient, reliable, and customer-focused operations. This provides an added level of assurance for Pega Cloud clients – particularly in highly regulated industries – that Pega operates at the highest standards for consistency and efficiency when supporting their mission-critical workflows, resulting in:

• More consistent delivery execution: Standardized processes help reduce variability across onboarding, release readiness, and operational support.
• Stronger operational governance: Defined controls and performance measurement improve accountability and transparency across the service lifecycle.
• Embedded continuous improvement: A formal QMS drives corrective actions, root cause analysis, and ongoing optimization of service processes.
• Improved assurance response: Structured documentation and evidence management supports customer due diligence and regulated procurement needs.
• Better supplier and dependency management: Formal oversight helps ensure supporting services remain aligned to Pega Cloud delivery requirements.

The ISO 9001 achievement complements today’s other announcement for Pega’s ISO/IEC 42001 certification, the international standard for AI management systems. Together, these management system certifications reinforce Pega’s focus on operational rigor and responsible governance as AI becomes increasingly embedded in enterprise workflows.

For more information and to download the certification, visit the Pega Trust Center at www.pega.com/trust.

Pega Cloud powers mission-critical solutions for many of the world's most influential organizations. Built for resilience and performance, Pega Cloud helps ensure the most complete Pega experience available for Pega clients with scalability, efficiency, and security. For more information, visit www.pega.com/products/cloud.

Quotes and Commentary
“Our ISO 9001 certification reflects how Pega builds quality into everything we do, from software design to cloud operations and client delivery,” said Frank Guerrera, chief cloud officer, Pega. “It reinforces the trust our Pega Cloud clients place in Pega to run their most mission critical processes.”

Supporting Resources

• Security background: Pega Trust Center
• Certificate: Pega’s ISO 9001 certification
• Product Background: Pega Cloud

About Pegasystems
Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust our technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, our scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Ready to Build for Change®? Visit www.pega.com.

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