New Data by Courtready Finds Air Travel Complaints Take Nearly Three Years to Resolve

As air passenger complaints face longer wait times, Courtready makes it easier for Canadians to navigate the legal system and monitor last-minute hearing availability.

TORONTO--(BUSINESS WIRE)--Today, Courtready, a legal tech company that helps Canadians navigate the legal system with practical tools and educational courses, released new data highlighting increasing wait times for air travel-related complaints in Canada. To address this, Courtready has launched a suite of tools to make it easier and more efficient for Canadians to navigate the legal system, including the Air Passenger Complaints Tracker, the first public tool of its kind for tracking and analyzing air travel complaint outcomes.

The analysis of air passenger complaints handled by the Canadian Transportation Agency (CTA) reveals that passengers now wait an average of 987 days, nearly three years, for a decision, underscoring growing public frustration over lengthy delays.

Key Findings

• Fewer airline cases are being processed: Decisions issued by the CTA have steadily declined from 7,076 in Q3 2024 to 4,301 in Q3 2025.
• The gap between taking off and landing a decision is growing: In September 2025, the average wait time between flight date and decision date reached 987 days, which is the highest level observed since January 2024. The average number of days between flight date and decision date has increased from 692 in Q3 2024 to 953 in Q3 2025.
• Air passenger complaint decisions are hitting a record low: September 2025, the latest month with available data from the CTA, marked the second-lowest monthly volume of air passenger complaint decisions since March 2024. Decisions declined to 1,348, down approximately 45% from the August 2024 peak of 2,485.¹

As delays continue to plague the CTA, more Canadians are turning to the provincial courts to resolve air passenger complaints.² Courtready helps users move their cases forward faster by monitoring court availability and sending alerts when last-minute hearing dates become available.

“I started Courtready because I have seen, first hand, how Canadians are seriously disadvantaged in the legal system, so I am taking this issue into my own hands. I am on a mission to make our legal system more accessible for everyone,” said Tom Macintosh Zheng, Co-founder of Courtready. “Courtready ensures every single possible hearing date is filled, so nothing gets wasted. Courtready offers a seamless entry point for individuals to learn about the system and ultimately empowers them to take control of their legal journey.”

As a licensed lawyer and former litigator, Tom Macintosh Zheng saw how legal outcomes often rely on access to experienced counsel, specialized tools, and procedural know-how. Courtready simplifies the legal system for non-lawyers and self-represented litigants facing complex court procedures, long delays, and the risk of costly mistakes. Courtready offers practical tools and plain language resources that help Canadians navigate the legal system.

Founded in July 2025, Courtready has seen quick traction and is being used by more than 11,000 Canadians. Courtready is available to Ontarians, with plans to expand nationwide by 2027.

The Flyer Impact of Easier Travel Resolution

Lily MacLeod knows firsthand how stressful flight disruptions can be. During Toronto’s January 2026 snowstorm, MacLeod needed to return home for a funeral, only to have one flight cancelled, and the other flight automatically rebooked days later without notification or explanation. The compensation process was so confusing and frustrating that, even as a litigator, she has not yet pursued it, underscoring how overwhelming it can feel for everyday travellers.

If Courtready had been accessible to Lily earlier, her journey as a frequent flyer would have been streamlined. “What stood out to me about Courtready is how clear and user-friendly it is,” says Lily MacLeod. “It cuts through the confusion in minutes, helping travellers understand their rights, take action, and feel in control. It saves time, reduces stress, and gives peace of mind when delays and cancellations happen.”

Courtready Academy and Suite of Tools Can Help Canadian Flyers

With this new data, Courtready provides Canadians with practical tools to navigate the legal system faster and more confidently.

Users can subscribe to real-time hearing alerts through Courtready’s Court Dates Finder, which automatically notifies them when selected dates become available. Courtready Academy’s online courses teach users to manage a lawsuit from start to finish, including air travel complaints, while tools help calculate judgment interest, track deadlines, determine where to file, and secure hearings more efficiently. For travellers, AirsideAid provides instant guidance on compensation eligibility, whether a disruption was within the airline’s control, and next steps the moment a flight issue arises.

To sign up for hearing date alerts and explore Courtready’s Air Passenger Complaints Tracker, visit courtready.ca.

Methodology

Courtready analyzed 38,104 air passenger complaint outcomes handled by the Canadian Transportation Agency (CTA) between September 2023 and September 2025. The raw data published by the CTA is available here.

About Courtready

Courtready provides practical tools and plain-language legal education to help Canadians navigate courts and tribunals with confidence. Designed by a former litigator and trusted by tens of thousands of Canadians, the company's tools include Courtready Academy, featuring lessons on the Ontario Small Claims Court, the Consumer Protection Act, air passenger protection, and more. Additional tools include the Canada Flight Disruption Compensation Calculator, AirsideAid, Ontario Court Deadlines Calculator, Ontario Judgment Interest Calculator, the Toronto Hearing Dates Monitoring Tool, and a map of Ontario Superior Court judicial regions. Visit courtready.ca.

¹ https://courtready.ca/canada-air-passenger-complaints-tracker. PDF available here.

² See, for example, 2026 ONSC 222, a decision of the Superior Court of Justice of Ontario.