Hospitals and Health Systems Achieved 430% ROI With QGenda, According to New Forrester Total Economic Impact Study

QGenda Healthcare Workforce Management Platform Shown to Reduce Labor Costs, Increase Workforce Satisfaction, and Improve Administrative Productivity

ATLANTA--(BUSINESS WIRE)--QGenda, a leading provider of healthcare workforce management solutions, today announced the results of a newly commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting. The study concluded that a composite organization representative of interviewees from hospitals and health systems using the QGenda healthcare workforce management platform realized a 430% return on investment (ROI) over three years.

Forrester's independent analysis evaluated the financial benefits and cost savings realized by leading hospitals and health systems that leverage the QGenda platform, which includes workforce scheduling, on-call management, time and attendance, credentialing, exam room management, and workforce analytics. The study quantified key benefits achieved over a three year period:

• Reduced labor costs by $22.3 million: QGenda gives health systems clear, real-time visibility into provider availability and staffing needs, enabling better planning and more effective workforce utilization. As a result, organizations significantly reduce reliance on costly locum tenens and traveling staff.
• Increased profit by $6.9 million and reduced risk by $1.5 million: By automating and centralizing credentialing, QGenda cuts credentialing time in half so providers can begin seeing patients sooner. The QGenda platform unifies credentialing and on-call management to ensure teams can quickly reach the right, properly credentialed physician, reducing operational and compliance risk.
• Increased care team productivity by 60%: QGenda brings clinic, inpatient, and on-call schedules into a single, easy-to-use experience that empowers clinicians to manage schedules and coverage themselves. Reducing administrative friction enables more time for direct patient care, improves throughput, and boosts provider satisfaction.
• Increased administrative productivity by 80%: QGenda replaces manual, spreadsheet-driven scheduling with intelligent automation designed for the complexity of healthcare staffing. Administrators and nurse managers spend less time building and maintaining schedules and more time focused on clinical and operational priorities.
• Reduced payroll error rates from 19.85% to 0.02%: By unifying scheduling, time and attendance, and payroll data in one platform, QGenda eliminates manual handoffs and payroll discrepancies. Automated validations deliver more accurate payroll, less rework, and reduced compliance risk.

“Healthcare organizations today are struggling to address the capacity management challenges that drive increased labor costs, missed revenue opportunities, and delayed patient care,” said Mark Geremia, Chief Marketing Officer, QGenda. “Manual processes and disparate scheduling and time and attendance tools create inefficiencies, introduce risk, and make it difficult to manage clinical capacity and provider performance. We believe the Forrester study confirms what we hear from our customers every day: QGenda’s AI-powered solutions, delivered through a unified workforce management platform, provide a single source of truth that helps healthcare leaders optimize their workforce and increase operational efficiency so they can spend more time focused on patient care.”

Additional unquantified benefits cited by customers in the report include:

• Improved workforce satisfaction leads to increased retention. An accurate and universally visible on-call schedule for hospital care teams, fair schedules that promote work-life balance, and minimal payroll errors enhance job satisfaction and engagement, ultimately contributing to lower burnout and turnover rates.
• Enhanced operational excellence with a single, unified platform. Improved visibility into workforce data eliminates silos created by separate systems and enables clinicians to practice at the top of their licenses, contributing to better patient outcomes.
• A trusted team behind the platform. Customers recognized QGenda for its exceptional customer service and strong commitment to client success.

The full Forrester TEI study is available for download here.

About QGenda

QGenda revolutionizes healthcare workforce management everywhere care is delivered. QGenda ProviderCloud, a purpose-built healthcare platform that empowers customers to effectively deploy workforce resources, includes solutions for scheduling, credentialing, on-call management, clinical capacity management, time and attendance, residency management, and workforce analytics. More than 4,500 organizations, including leading physician groups, hospitals, academic medical centers, and enterprise health systems, use QGenda to advance workforce scheduling, optimize capacity, and improve access to care. QGenda is headquartered in Atlanta, Georgia. Learn more at www.QGenda.com.

About Hearst Health

The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care. Hearst Health has been innovating with care for more than 40 years, with a commitment to making a lasting positive impact on health. The Hearst Health companies — FDB, Homecare Homebase, MCG, MHK, QGenda, and Zynx Health — elevate care by informing and empowering participants across the health journey. To learn more, visit www.hearst.com/hearst-health and follow @Hearst Health on LinkedIn.