Securian Financial Launches My Coverage Digital Portal for Credit Insurance and Debt Protection Claims

Portal delivers faster, clearer, more supportive experience for customers and members of financial institutions and associations

ST. PAUL, Minn.--(BUSINESS WIRE)--Securian Financial today announced the launch of My Coverage, a new digital claims portal designed to simplify and modernize how customers of financial institutions and members of associations file and track claims for Securian credit insurance and debt protection coverage purchased through their financial institution or association.

Built with extensive customer research and a user-centered design, My Coverage makes filing a claim fast, easy and transparent, especially during life events when support matters most.

My Coverage offers 24/7 access, a mobile-friendly design and real-time updates—enabling claimants to file claims online, securely upload documents, check claim status and instantly access payment information. The intuitive experience reduces paperwork, eliminates guesswork and provides clear guidance at every step.

Who My Coverage is for

My Coverage is available to individuals who purchase Securian credit insurance or debt protection coverage through their financial institution or association. Whether they are navigating a job loss, disability, illness or the loss of a loved one, the portal is designed to remove friction and support them with clarity and care during difficult moments. Filing claims can often be frustrating for customers, and My Coverage was built specifically to address customer pain points through a more straightforward, digital-first process.

How the portal works

Claimants create a secure personal account—with all data encrypted and confidentially maintained—to file claims and track their progress at any time.

Key capabilities include:

• Online claim submission
• Real-time claim status updates
• Secure upload of required documentation
• Instant access to payment details
• Mobile-friendly access from any device

Once a claim is submitted, Securian reviews it within 7-10 calendar days after receiving all required documentation. Approved payments are sent directly to the customer’s financial institution to cover the loan payments designated in the customer’s plan.

Benefits for financial institutions and associations

My Coverage not only enhances the customer experience—it also improves service quality for financial institutions and associations. It aligns with industry trends as consumers increasingly expect digital communication, proactive updates and self-service available 24/7, especially when dealing with time-sensitive or stressful financial events.

“My Coverage represents a major step forward in how we support people when they need us most,” said Ross Stedman, second vice president for Business Services at Securian Financial. “We designed this experience to be intuitive, transparent and compassionate—giving customers confidence that their claim is being handled with care, while helping our financial institution and association partners deliver the exceptional service their customers and members deserve.”

Availability

My Coverage is available to financial institutions and associations nationwide. Customers and members can file claims by visiting securian.com/mycoverage.

A go-to provider for financial institutions and associations

Securian Financial’s Affinity Solutions business is a go-to provider of insurance and other protection products to more than 6,000 financial institutions and associations in the United States and Canada.

ABOUT SECURIAN FINANCIAL

To be confident in your financial future, you need to trust the strength and commitment of the companies you choose to work with. For more than 140 years, the Securian Financial family of companies has been developing innovative insurance and retirement solutions to meet the evolving needs of individuals, families and businesses. Offered through partnerships with employers, financial professionals and affinity groups, our products help bring peace of mind to more than 23 million customers throughout the United States and Canada. We are trusted by our partners and customers to fulfill our purpose of helping to build secure tomorrows. For more information about Securian Financial, visit securian.com or follow us on Facebook, Instagram or LinkedIn.

Securian Financial is the marketing name for Securian Financial Group, Inc., and its subsidiaries.

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