Fountain Shift Uses AI to Streamline Scheduling, Compliance and Time Tracking

Real-time schedule updates remove manual scheduling headaches in workforces spanning hundreds of thousands of employees

SAN FRANCISCO--(BUSINESS WIRE)--Fountain, the AI-native platform for managing the global frontline workforce, announced today key enhancements to Fountain Shift, the industry’s first solution to offer unparalleled visibility into shift-based scheduling and management, keeping managers and workers aligned and more productive.

The announcement addresses a critical gap identified in a World Economic Forum report “Beyond the desk: How AI is transforming the frontline workforce.” The report notes, “Unlike office-based roles, which have benefited from decades of tools – from spreadsheets, Slack and Zoom to generative assistants – the basic structure of frontline work has changed remarkably little. Hiring still takes weeks. Schedules remain unpredictable.”

“Frontline teams don’t need one more system to manage,” said Sean Behr, CEO at Fountain. “They need tools that actually take work off their plate. Shift keeps every store or location covered, every shift compliant and every paycheck accurate. It removes friction so managers can focus on what actually moves the business.”

Key capabilities of Fountain Shift include:

• Leverages AI agents to offload manual scheduling tasks such as shift creation and fulfillment
• Provides automated intelligent adjustments when workers call out
• Texts qualified workers as shifts open to increase fill rates and reduce overtime
• Integrates with point-of-sale systems to dynamically align staffing with business demands
• Workers can make dynamic shift changes through their mobile devices
• Measures key workforce metrics such as attendance and reliability scores
• Offers customization of policies and configuration at any level of an organization

“Scheduling isn’t just a planning problem, it’s a live operational challenge,” said Salim Jernite, chief product officer at Fountain. “Teams can build accurate schedules, stay ahead of shift changes and follow labor rules consistently with this release. It’s the system every frontline team should have but most don’t, and it’s just the start of what Copilot will automate for frontline workforces next.”

Solving Core Challenges

Fountain Shift addresses the leading pain points of workforce management:

• Manual scheduling chaos: Provides full coverage and visibility with automated scheduling so managers add value instead of manually building schedules
• Labor compliance challenges: Improves labor rules compliance and adds structure to employees filling in for coworkers’ shifts
• Procedures vary by location: Unifies workforce operations across multiple locations, so regional managers can ensure consistent adherence to policy and promote cost savings through efficiency
• Time theft and errors: Eliminates time theft from early clock ins or “buddy punching” with GPS-enabled employee tracking

Shift is a core part of Fountain’s Frontline OS, its AI-powered operating system for managing workforces. Its capabilities feed into Fountain Copilot, a powerful reasoning agentic tool that can complete tasks autonomously. Copilot builds and continuously updates full schedules from scratch, fills shifts and gaps without time-consuming texts or calls, and proactively identifies and fixes compliance issues.

For more information about Shift’s new capabilities, visit: https://www.fountain.com/shift.

About Fountain:

Fountain is the AI-native platform for managing the global frontline workforce. Through its AI-native operating system Frontline OS, businesses can 10x their team, 10x their speed, and 10x their talent — to unlock unprecedented efficiency and impact. With a modular architecture, orchestration agents, and a commitment to equity and transparency, Fountain is reinventing how businesses hire, retain, and empower millions of workers across logistics, retail, hospitality, and healthcare. Visit www.fountain.com to learn more.