HDI Unveils HDI Service & Support World, New Powerhouse Event for the IT Service and Support Ecosystem

Blends IT Service Management, Customer Support and Technical Support; Live Event Takes Place May 2026 and Virtual Experience Takes Place December 2026

ORLANDO, Fla.--(BUSINESS WIRE)--The IT service and support industry is evolving, with IT service management and customer support converging like never before. Today at Service Management World, HDI, the most trusted authority in service and support excellence, announces it is uniting the best of SupportWorld Live and Service Management World into one powerful event. ​The new event – HDI Service & Support World – will serve as the ultimate destination for the entire IT service and support ecosystem.

With a larger, more diverse audience, HDI Service & Support World offers unmatched networking opportunities, connecting IT professionals, thought leaders, and solution providers across industries. The unified event delivers a comprehensive experience that blends IT service management, customer support, and technical support into a single, holistic platform.​ Attendees will gain actionable insights, engage in cutting-edge training, and access the tools and strategies needed to thrive in a rapidly evolving ITSM landscape. By embracing ITIL 4 and addressing the growing demand for innovative, ROI-driven events, HDI is leading the charge in shaping the future of IT service and support.​

Cindee Stott, Events Director, HDI said, “HDI Service & Support World is more than an event—it’s a celebration of excellence, a hub for year-round engagement, and a catalyst for growth, empowering professionals and organizations to drive success in ITSM, support, and customer experience. HDI Service & Support World is where the future of IT service and support comes to life.”

HDI Service & Support World will take place May 3-7, 2026 in Las Vegas, NV and HDI Service and Support World: A Virtual Experience will take place in December 2026. For sponsorship opportunities, contact Keith Gregory at [e-mail].

To learn about HDI Service & Support World, click here or visit Facebook or LinkedIn.

About HDI
For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com/. HDI is brought to you by Informa, a leading international events, digital services and academic research group. Infoma is a FTSE 100 company, with 14,000 colleagues working in 30 countries.