Alchemer Connect Powers More Than 10,000 Unique Workflows, Turning Customer Insights into Actions

Marketing, operations and CX teams easily connect feedback data across core business systems to drive faster outcomes

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer, a leader in customer experience and feedback technology, today announced major milestones in workflow automation that make it easier for organizations to integrate customer feedback programs more flexibly and seamlessly into their business processes.

• Alchemer Connect has surpassed 10,000 unique workflows and has powered millions of customer interactions, integrating with the most critical business platforms, including Salesforce, HubSpot, Zendesk, Workday, Braze, Shopify and WooCommerce.
• More than 50% of Alchemer’s business platform customers are now actively using integrations through its Connect product suite.
• Alchemer Connect leads the industry with a seven-day average onboarding period, enabling companies to move from collecting feedback to taking action in days, not weeks or months, without the need for costly IT resources.

These milestones validate the company’s position as the industry’s most flexible feedback platform and illustrate the ease and speed with which customers are connecting Alchemer to their existing business systems to enable high-value use cases without the need for technical resources.

“Organizations no longer want feedback that sits in isolation; they want insights that drive action instantly,” said Ryan Tamminga, Senior Vice President, Customer Success & Product, Alchemer. “The best way to do this is by integrating key insights across existing business systems, and this is where Alchemer really delivers for growing companies. By combining ease of use, fast implementation and an ability to handle complexity, Alchemer Connect empowers marketing, operations, HR and customer experience teams to turn feedback into immediate action. Alchemer’s flexibility unlocks an endless range of possibilities, making ‘what if’ use cases a reality in days, not months, to deliver measurable business value in record time.”

Connect customer value highlights:

• 92% of Alchemer customers report ROI met or exceeded expectations
• 80% cite fast, seamless implementation as a key benefit
• Backed by a responsive support team, Alchemer ensures every customer can quickly maximize their feedback investments

From retail, healthcare, state and local governments, and education, organizations are using Alchemer Connect to deliver personalized customer journeys at scale, automate real-time service recovery when issues arise, and empower employees with feedback-driven workflows that improve engagement and retention.

For example, with Alchemer Connect, Ryder System, Inc. was able to quickly implement and scale across multiple business units and use cases, powering a wide range of customer and employee insight initiatives. The integration helps the company optimize operations, enhance customer and employee experiences and drive business growth.

The city of Salem, Oregon, integrated Alchemer for multi-department feedback initiatives, including community engagement, public trust and municipal operations, where automation and collaboration improve community outcomes and provide operational efficiencies.

This success and momentum highlight Alchemer’s unique market position, where feedback is easily implemented and operationalized to deliver the fastest time-to-value, rapid ROI and impactful business outcomes.

About Alchemer

Alchemer empowers customers to do more with feedback. From a one-time survey to sophisticated feedback programs, Alchemer gives customer-obsessed teams the clarity to move from asking to action with powerful software. More than 11,000 organizations use Alchemer to collect feedback and connect it across their organizations through integration and automation. Alchemer gives CX, marketing, product, HR and market research professionals clear, actionable insights. Founded in 2006, Alchemer is a KKR portfolio company. For more information, visit www.alchemer.com.