UKG Launches Workforce Intelligence Hub, Redefining Workforce Operations and Unlocking Unmatched Labor Insights

Built on the world’s largest workforce data set, first-of-its-kind solution is designed for speed, scale, and smarter decisions provides AI-guided view of workforce operations

LAS VEGAS--(BUSINESS WIRE)--UKG Aspire 2025— UKG, a leading global AI platform unifying HR, pay, and workforce management, today unveiled the Workforce Intelligence Hub, a first-of-its-kind AI-driven solution that unifies all workforce information — from employee schedules and time tracking to hiring, performance, pay, and industry trends — into one real-time view.

The Workforce Intelligence Hub serves as an operational command center, giving executives and managers unprecedented access to the labor insights they need to make better, faster decisions about staffing, productivity, and organizational efficiency. Built on the world's largest collection of workforce data, it delivers critical benchmarks to understand how the organization is performing, insights that explain what’s happening and why, and AI-driven actions to trigger changes across UKG and third-party systems in response to evolving conditions.

“The Workforce Intelligence Hub provides customers with a complete view of their operation, enabling the faster, data-driven decisions that today's business environment demands," said Suresh Vittal, Chief Product Officer at UKG. "By delivering AI-powered workforce intelligence at scale, our customers will benefit from a Workforce Operating Platform that serves as a system of action, helping them stay a step ahead of their competitors in a fast-changing world.”

Bringing together many of UKG’s most important market differentiators, including the power of UKG Bryte™ AI, an obsessive focus on the frontline employees, and industry specific expertise and benchmarks across healthcare, retail, manufacturing, hospitality, logistics and distribution, the public sector, and services, the Workforce Intelligence Hub delivers outcome-focused intelligence, in real time, into:

• Demand forecasting: Predicts staffing needs based on historical data, business trends, and external factors like seasonality, ensuring the right people are in the right place at the right time, reducing costs and improving service delivery.
• Overtime trends and anomalies: Detects unexpected spikes or patterns in overtime usage, preventing excessive labor costs and flagging potential compliance risks early.
• Shift coverage and labor gaps: Real-time visibility into where teams are short-staffed or overstaffed, to help managers rebalance workloads, and reduce overtime costs.
• Workforce well-being indicators: Combines attendance, scheduling, and employee sentiment survey data to spot signs of employee burnout, fatigue, or disengagement.
• Workforce performance dashboards: A consolidated, real-time view of key metrics across pay, performance, and engagement, giving leaders a single source of truth for operational and strategic decision-making.

“This kind of operational intelligence for the frontline workforce is unheard of in today’s marketplace,” said Jason Averbook, Global HR Digital Transformation and AI Leader at Mercer. “UKG is uniquely positioned to deliver this monumental leap forward in workforce intelligence, elevating workforce data to the same strategic importance as CRM and ERP.”

As an AI platform provider, UKG’s ethical approach to AI governance includes safe and secure utilization of data only that has been anonymized and aggregated, as well as regular testing and monitoring for bias and drift. With a strategic focus on delivering AI-guided solutions that help people unlock the most impactful areas of work, the Workforce Intelligence Hub will be available to select customers in early 2026.

Availability

Availability of The Workforce Intelligence Hub for current UKG enterprise customers will begin in the first half of 2026.

Supporting Resources

• UKG Aspire is the official conference for UKG, bringing together thousands of customers, partners, and influencers, for three days of collaboration, learning, and networking.
• Each attendee who tags UKG and uses #UKGAspire on social media posts about the event will be entered daily for a chance to win a $100 Amazon gift card. Follow UKG on Facebook, Instagram, LinkedIn, TikTok, and YouTube.
• The Aspire Expo Hall is home to the next generation of frontline innovations for UKG’s Workforce Operating Platform and is sponsored by Titanium sponsor Accenture, Diamond sponsors HyBridge Solutions and Mosaic Consulting Group, and Platinum sponsors Equifax, Google Cloud, HR Path, KPMG, RCM Technologies, and RSM US.
• Did you know? UKG’s Workforce Operating Platform is a Leader in the Gartner® Magic Quadrant™ for Cloud HCM suites and a Leader in The Forrester Wave™ Human Capital Management Solutions, Q4 2025.
• Learn more about UKG and our leading global AI platform for HR, pay, and workforce management.

About UKG

UKG is a leading global AI platform for HR, pay, and workforce management. Unifying award-winning solutions with the world’s largest collection of workforce data and people-first AI, UKG delivers unrivaled insights into today’s workforce, helping organizations in every industry turn data into decisions that elevate productivity, culture, and the customer experience. Trusted by more than 80,000 organizations across 150 countries, tens of millions of employees — from small businesses to global enterprises — use UKG every day. To learn more, visit ukg.com.

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