Agilysys Receives The 2025 Gaming & Leisure Gaming & Hospitality Platinum Award For Agilysys Book With S.P.E.N.D. (Stay Package Entitlements New Dynamic) Booking Technology

— Prestigious honor recognizes innovation that transforms guest booking journeys, increases revenue per stay, and reduces operational overhead —

ALPHARETTA, Ga.--(BUSINESS WIRE)--Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software and services, today announced its Agilysys Book with S.P.E.N.D (Stay Package Entitlement New Dynamic) booking technology has earned The 2025 Platinum Award in Gaming & Leisure’s (G&L) Gaming & Hospitality Industry Awards, the most prestigious technology recognition in the sector.

The award, determined by the Gaming & Leisure Board and Roundtable Colleagues—an elite group of senior decision-makers representing the majority of technology investment across the industry—honors the company and solution that best exemplifies Innovation, Transformation and Partnership.

This year, the judges chose the Agilysys Book reservation platform enhanced with S.P.E.N.D. technology for its ability to revolutionize how properties can increase ancillary revenue by offering package bookings that require zero staff involvement to execute. Guests reserve all entitlements in a package – from spa and golf to dining and activities and tours — in a single, guided online experience without requiring calls, emails or manual coordination with property staff. Other booking systems cannot deliver this convenience because they lack the technology to see real-time availability and make reservations in the different systems that manage included entitlements.

Over the past several years, Agilysys has developed and deployed an ecosystem of property-wide hospitality software solutions and data-sharing capabilities that work together to equip properties using Agilysys Book with S.P.E.N.D. technology to gain the following advantages:

• Ancillary revenue increases when guests accept real-time upsell offers during booking.
• Reduced operational overhead as guests can book package entitlements directly online without help from staff.
• Automated and simplified package management as the system removes package promotions when any included entitlement becomes fully reserved.
• Staff empowerment through visibility into the same consolidated itineraries as guests have – without navigating multiple systems.
• Improved guest satisfaction by delivering consolidated itineraries, curated selections and safeguards against booking items that would incur unintended costs.
• Heightened guest personalization and convenience, as guests can select entitlements and itineraries for each person in the booking during one online session and receive consolidated itineraries reflecting all reservations for each guest.

Jeannie Caruso, CEO of Gaming & Leisure, commented, “This year’s Platinum Award underscores how the industry continues to evolve. Agilysys advances that evolution by deploying modern, omnichannel technology solutions that help operators break free from stagnation and push business performance and guest satisfaction levels forward.”

“We are honored to receive the prestigious Gaming & Leisure Platinum Award, and to be recognized for the real-world impact of delivering technology that enables our gaming and hospitality customers to go beyond what is possible using technology from other vendors,” said Kevin Hibbs, Vice President of Product Management at Agilysys. “Guided package booking removes friction for guests, eliminates extra work for staff and creates a meaningful revenue advantage for operators. This recognition validates the transformative value of our ‘best of experience’ approach to problem solving, which has elevated the package booking process for both staff and guests.”

Mr. Hibbs continued, “The extensive investments Agilysys has made to create a modern technology-based cloud-native ecosystem of hospitality software solutions has laid a solid foundation for us to deliver revolutionary advancements that require coordination among software solutions across properties. Advantages such as these are close to impossible to achieve when a different technology vendor controls each module.”

About Agilysys, Inc.

Agilysys exclusively delivers state-of-the-art hospitality software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage inventory and procurement systems. Modern, state-of-the-art solutions work standalone to provide best-in-class capabilities, or together in a coordinated ecosystem that unifies data and workflows across a property, to equip staff members to delight guests, improve efficiency and grow margins. The Agilysys 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. www.agilysys.com

About Gaming & Leisure

Gaming & Leisure serves as a unifying force for the gaming and hospitality industry, delivering independent insight and fostering collaboration across the ecosystem. The G&L Community comprises the most influential IT and business leaders in the sector, representing a significant portion of all domestic technology spend. Each year, this community convenes at the G&L Roundtable, the industry’s premier private forum, to advance meaningful dialogue and innovation. Visit www.mygamingandleisure.com to learn more.