Mercer Embraces AI to Deliver Better Outcomes for Clients; Launches AI Talent Capabilities, Workforce Insights and Aida

NEW YORK--(BUSINESS WIRE)--Today, Mercer, a business of Marsh McLennan (NYSE: MMC) and a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people, announced the launch of Workforce Insights, an AI-powered platform, to help organizations and human resources (HR) practitioners gain a complete view of their talent landscape and workforce dynamics.

With benchmarks across more than 100 countries and 20,000 organizations, Workforce Insights allows users to compare metrics against industry standards and identify new trends.

“At Mercer, we believe AI is a game-changer — an enabler to unlock new levels of knowledge among our consultants and create tailored solutions that meet our clients’ unique needs,” said Pat Tomlinson, Mercer’s President and CEO. “By introducing AI platforms and assistants, we are empowering clients to interact with our data in a more dynamic and intuitive way. This aligns with our vision to embed high-quality AI safely and responsibly across our practices to enhance the client experience and deliver greater value.”

In tandem with Workforce Insights, Mercer is launching Aida (Artificial Intelligence Digital Assistant), a proprietary AI-powered assistant within the Talent All Access® Portal (TAAP), an all-in-one global intelligence platform that supports HR decision-making with access to premier benchmarking data, compensation trends, key learnings and insights, curated content, compliance updates and other global data sets and tools. Through chat-based interfaces, Aida and Workforce Insights allow HR teams to ask natural language questions and receive insightful, data-driven responses that give them the confidence to act.

“AI is reshaping how organizations create value. We’re on a journey to integrate AI across our solutions so our clients can use data in smarter ways to shape their strategies and make organizational decisions faster,” said Jean Martin, Mercer’s Global Head of Career Products. “Workforce Insights and Aida are built by HR leaders, for HR leaders and serve our clients through industry-leading data quality and reliability.”

Mercer’s research shows that CHROs are placing more importance on data, leveraging it to guide their decisions, secure funding for projects and provide greater strategic value to business leaders on critical initiatives. These platforms are responsive to the evolving needs of HR leaders.

In addition to developing AI products, Mercer is a leader in advising organizations on ways to maximize their investments in an AI-enabled workforce through work redesign, talent reskilling and the development of flexible workforce models.

About Mercer
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow us on LinkedIn and X.