Carenet Health Ranked #1 in Black Book Research 2025 Survey for Clinical Call Center Services Outsourcing

Recognition underscores Carenet’s leadership in patient engagement, nurse triage, and clinical support solutions.

SAN ANTONIO, Texas--(BUSINESS WIRE)--Carenet Health, a leading provider of tech-enabled healthcare engagement and clinical support solutions, today announced it has been ranked #1 for Clinical Call Center Services Outsourcing in the 2025 Black Book Research survey of healthcare organizations.

The independent survey, conducted annually by Black Book Market Research, is based on crowdsourced client feedback across dozens of healthcare outsourcing categories. In this year’s results, Carenet Health earned the highest overall satisfaction scores, outranking large outsourcing firms including Conduent, Alorica, Teleperformance, and others.

“Being recognized as the top provider in Black Book’s survey is an important validation of our team’s relentless focus on delivering high-quality, patient-centered engagement,” said John Erwin, CEO and Founder of Carenet. “Our clinical call center services — from nurse advice lines to virtual triage and care coordination — play a critical role in helping healthcare organizations improve access, reduce costs, and strengthen trust with the consumers they serve.”

The Black Book survey is considered one of the most credible and unbiased measures of vendor performance in the healthcare industry. Rankings are based on nearly 20 key performance indicators, including client satisfaction, reliability, scalability, and outcomes.

Carenet’s recognition reflects its proven ability to:

• Deliver 24/7 nurse triage and clinical call center support at scale
• Integrate AI-enabled engagement technology with clinical expertise
• Improve patient/member experience while lowering administrative costs
• Support providers, payers, and health tech organizations in achieving operational excellence and better health outcomes

“Healthcare organizations are under tremendous pressure to improve consumer experiences while managing costs,” added Wendi Summers, EVP and General Manager at Carenet. “This recognition reinforces our belief that tech-enabled clinical engagement can both elevate patient trust and deliver measurable business results.”

Carenet has long been trusted to handle millions of clinical and non-clinical interactions annually for the nation’s largest healthcare payers, providers, and health tech innovators. The #1 Black Book ranking further underscores Carenet’s role as a partner of choice in powering change across the healthcare ecosystem.

For more information about Carenet’s clinical call center services and patient engagement solutions, visit https://carenethealthcare.com/what-we-do/engagement-services/.

About Black Book Research

Black Book Market Research LLC, recognized internationally for accurate, impartial vendor satisfaction surveys, conducts annual polls of healthcare professionals and technology users. Black Book’s outsourcing and IT solution rankings are considered among the most comprehensive client experience benchmarks in healthcare.

About Carenet Health

Carenet Health is a tech-enabled healthcare services company dedicated to co-creating value with payers, providers, and health technology partners. For over 20 years, Carenet has combined advanced technology, data insights, clinical expertise, and global talent to improve engagement, efficiency, and meaningful business and health outcomes. To learn more, visit carenethealth.com.