Abridge Partnership Scales Ambient Clinical Intelligence Across Hartford HealthCare’s Clinical Enterprise

HARTFORD, Conn. & PITTSBURGH--(BUSINESS WIRE)--Abridge’s AI-powered ambient clinical intelligence platform has been selected by Hartford HealthCare, Connecticut’s most comprehensive healthcare network, following a rigorous evaluation and successful pilot.

This milestone underscores Hartford HealthCare’s commitment to advancing healthcare by partnering with the world’s leading entrepreneurs, their technologies and aligned visionary leadership.

Abridge’s platform integrates tens of thousands of pieces of clinician feedback daily, ensuring it meets real-world needs while pushing the boundaries of AI—demonstrated by its pioneering work in real-time Prior Authorization at the point of care. Today, Hartford HealthCare is focused on using Abridge to reduce the administrative burden of clinical documentation—a leading contributor to clinician burnout. Nearly 50% of physicians report symptoms of burnout, according to the American Medical Association. Peer-reviewed research in the Journal of the American Medical Informatics Association shows that 67% of clinicians using Abridge feel less at risk of burnout.

The partnership will enable the two organizations to develop solutions together and scale its enterprise-grade platform to nurses, physicians, and advanced practitioners across Hartford HealthCare.

Over the past decade, Hartford HealthCare’s bold approach to AI innovation sets it apart. The system’s Center for AI Innovation in Healthcare partners with world-class startups and entrepreneurs, leading global academic institutions, venture capital, and corporate partners.

Hartford HealthCare has emerged as a pioneer in unlocking the potential of AI in healthcare—doing so with a strong focus on unlocking the full potential of AI for patients in a safe and responsible way.

At the heart of this transformation is Hartford HealthCare’s dedication to improving Access, Affordability, Excellence, and Health Equity (A2E2)—a mission that continues to shape every strategic decision.

“This innovation is central to patient care and clinician well-being,” said Barry Stein, MD, Vice President and Chief Clinical Innovation Officer, Hartford HealthCare. “The notes built from the conversations with clinicians and their patients are the foundation of the patient record, and capturing them effortlessly has an outsized impact on both the patient’s and the clinician’s experience. Abridge understands this and their vision is aligned with ours. Together, we are not just keeping pace with where healthcare is going—we are helping to shape it.”

Abridge has already demonstrated success across outpatient, inpatient, and emergency department settings, supporting more than 55 specialties, over 28 languages, robust auditability and best-in-class hallucination mitigation—key factors in the decision to scale system-wide.

“At Abridge, we share Hartford HealthCare’s vision for how AI can reshape the future of care delivery. Together, we are building not just for today’s documentation needs, but for the next era of healthcare—where ambient AI transforms the revenue cycle, accelerates value-based care, and even informs clinical decision-making,” said Shiv Rao, MD, CEO and Co-Founder of Abridge and a practicing cardiologist. “Hartford Healthcare’s integrated care model, robust innovation ecosystem, and decade-long commitment to accelerating clinically impactful AI make it one of the most forward-looking health systems in the country. We are at the beginning of our journey together and are privileged to be on it.”

Looking ahead, Hartford HealthCare and Abridge are expanding their collaboration to explore how ambient AI can transform nursing workflows and revenue cycle management, accelerate value-based care, and support clinical decision-making at the point of conversation.

About Hartford HealthCare

With 44,000 colleagues and a bold vision for the future, Hartford HealthCare is transforming healthcare across Connecticut and beyond—enhancing access, affordability, health equity, and excellence. Spanning more than 500 locations in 185 towns and cities, the system delivers care to 27,000 people every day.

Hartford HealthCare’s comprehensive network includes world-class hospitals, an expansive behavioral health system, multispecialty physician groups, urgent and virtual care, surgery centers, home and senior care, rehabilitation, and mobile neighborhood health programs. Its unique Institute Model unites leading experts in neuroscience, cancer, digestive health, heart and vascular care, orthopedics, and urology & kidney health to provide a consistent, high standard of care.

Recognized nationally for patient safety and clinical excellence, Hartford HealthCare received the American Hospital Association Quest for Quality Prize in 2025 and holds Leapfrog A-ratings across all hospitals—making it one of the safest healthcare systems in the country.

About Abridge

Abridge was founded in 2018 to power deeper understanding in healthcare. The enterprise-grade AI platform transforms medical conversations into clinically useful and billable documentation at the point of care, reducing administrative burden and clinician burnout while improving patient experience. With deep EHR integration, support for 28+ languages, and 55+ specialties, Abridge is used across a wide range of care settings, including outpatient, emergency department, and inpatient.

Abridge’s enterprise-grade AI platform is purpose-built for healthcare. Supported by Linked Evidence, Abridge is the only solution that maps AI-generated summaries to source data, helping clinicians quickly trust and verify the output. As a pioneer in generative AI for healthcare, Abridge is setting the industry standard for the responsible deployment of AI across health systems.

Abridge was awarded Best in KLAS 2025 for Ambient AI in addition to other accolades, including Forbes 2025 AI 50 List, TIME Best Inventions of 2024, and Fortune’s 2024 AI 50 Innovators.