eClinicalWorks and healow Genie to Enhance Patient Experiences at Evolve Psychiatry

The 27-provider practice to revolutionize patient communication and operational efficiency with the AI-powered contact center solution

WESTBOROUGH, Mass.--(BUSINESS WIRE)--eClinicalWorks®, the largest ambulatory cloud EHR, announced that Evolve Psychiatry has selected healow® Genie, an innovative AI-powered contact center solution to enhance efficiency and patient engagement. This partnership marks a significant step in transforming patient communication and streamlining administrative operations at Evolve Psychiatry, a practice renowned for its personalized mental health care and commitment to meeting each patient's unique needs.

"Evolve Psychiatry has always been dedicated to providing individualized care, and healow Genie is going to be a great complement to our practice," said Dr. Priyadarshan Bajpayi, CEO of Evolve Psychiatry. "The AI-powered contact center solution will address common communication challenges such as high call waiting times, appointment rescheduling issues, and patient balance reminders. By enhancing patient communication, we expect a significant increase in patient satisfaction and retention. healow Genie will make our lives easier while eliminating the need for costly after-hours services.”

Based in New York, Evolve Psychiatry has been at the forefront of personalized mental health care for over a decade. The practice is dedicated to addressing a wide array of mental health conditions and addiction challenges, providing customized care that respects each person’s unique needs. The integration of healow Genie will help the practice cater to patients’ needs and free up the staff to focus on more critical work.

"We are thrilled to partner with Evolve Psychiatry to enhance their patient satisfaction and operational efficiency," said Girish Navani, CEO and co-founder of eClinicalWorks. "Our collaboration aims to provide a superior patient experience. The AI-powered contact center will ensure patients receive timely and effective care, fostering a supportive environment for patients and staff."

The introduction of healow Genie at Evolve Psychiatry is poised to greatly enhance patient interactions and streamline operations through self-service and intelligent assistance. Evolve Psychiatry establishes a new benchmark in modern mental health care, ensuring each patient receives the necessary attention and support.

To learn more about Evolve Psychiatry’s story, watch this video.

About Evolve Psychiatry

Located in New York, Evolve Psychiatry has been a beacon of personalized mental health care for 11 years. Specializing in treating a variety of mental health conditions and addiction issues, the practice is committed to providing individualized care that respects the unique needs of each patient. Evolve Psychiatry offers services such as medication management, counseling, therapy, TMS therapy, and Spravato treatment, all aimed at balancing treatment with daily life. For more information, visit www.evolvepsychiatry.com.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks innovates the nation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com.

About healow

healow is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs and promote better medical outcomes. Learn more at plus.healow.com.

About healow Genie

healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit https://genie.healow.com/.