Majesco Launches Unified: A Bold New Support Experience That Delivers Measurable Business Outcomes

MORRISTOWN, N.J.--(BUSINESS WIRE)--Majesco, a global leader of cloud intelligent insurance software solutions, today announced the launch of Majesco Unified, an innovative new support experience designed to transform how customers engage, succeed, and grow with Majesco.

Majesco Unified brings together the very best of Services and Support, connecting the power of the Majesco intelligent platform with personalized engagement and business outcome-driven solutions—ensuring insurers maximize the value of their investment while accelerating innovation.

“With Majesco Unified, we’re transforming support from a reactive service into a true engine for business success and growth for our customers,” says Manoj Palakkal, Chief Customer Officer at Majesco. “Our customers deserve more than standard SLAs and ticket resolution – they deserve a strategic partner who understands their business vision, aligns with their goals, and works relentlessly to accelerate their unique business outcomes. Majesco Unified delivers exactly that, combining mission critical services and value optimization services into one powerful, seamless experience that helps customers innovate faster, operate smarter, and achieve measurable business results.”

What Sets Majesco Unified Apart

• Unified Team, Unified Vision - Deliver enhanced support through faster response times for high-severity issues and expanded access to Majesco experts—ensuring swift, seamless resolution across your entire product ecosystem with a single Majesco Account Executive and dedicated Chief Architect ensuring streamlined communication, complete accountability, architectural consistency, and cohesive strategy to help drive performance and reliability for the critical business operations.
• Smart SLAs and KPIs with Business Focus – Collaboratively defining business-critical outcomes and KPIs, measuring them across the entire value chain, and setting clear targets to align efforts and drive consistent achievement.
• Business As Usual (BAU) Changes - Pre-packaged BAU changes—such as rates, circulars, and regulatory compliance updates—based on business needs to streamline change management and deliver time-sensitive updates with speed and efficiency.
• End-to-End Partnership – From initial implementation through upgrades and ongoing business changes and optimization, Majesco Unified covers the full journey with one goal: driving your business growth.

Standard Support delivers essential, reactive help, and its Premium Support offerings add enhanced responsiveness with dedicated account management, but Unified Support goes further, delivering optimized value and accountability specific to the customers’ business with a proactive, lifecycle-driven partnership that fuels transformation and innovation.

“With customer and agent expectations for exceptional value continuously increasing, Majesco’s Unified Support offers a focused framework that aligns our business goals and priorities—something long missing in our industry,” stated Matt McHatten, President and CEO, of MMG Insurance. “As a long-term Majesco partner, we needed more from their support model. So, together, our teams collaborated to design a new level of support tailored to our unique objectives. Early results of this commitment are encouraging. It’s created new insights, a more cohesive working relationship, and will be critical to enhancing how we leverage the Majesco platform to address the ever-increasing technology needs of our business.”

Discover how Majesco Unified can accelerate your success. Visit our new Majesco Support page to explore our offerings or reach out to your Account Executive to see how we can partner for your next stage of growth.

About Majesco
Majesco is the partner P&C and L&AH insurers choose to create and deliver outstanding experiences for customers. We combine our technology and insurance experience to anticipate what is next, without losing sight of what’s important now. Over 350 insurers, from MGAs, greenfields and startups to some of the world’s largest insurers and reinsurers, rely on Majesco’s intelligent SaaS platforms solutions, with GenAI powered insurance data analytics, of core, data, analytics, distribution, underwriting, loss control, digital, and rich ecosystem of partners to create their next now.

As an industry leader, we don’t believe in managing risk by avoiding change. We embrace change, even cause it, to get and stay ahead of risk. With 1000+ successful implementations and 90% of our customers in the cloud we are uniquely qualified to bridge the gap between a traditional insurance industry approach and a pure digital mindset. We give customers the confidence to decide, the products to perform, and the follow-through to execute.

For more information, please visit www.majesco.com and follow us on LinkedIn.