Smartsheet Appoints Stephanie Berner as Chief Customer Officer to Champion Customer Success in New Era of Growth and AI Innovation

Experienced B2B SaaS leader to implement customer-centric initiatives to drive market leadership

BELLEVUE, Wash.--(BUSINESS WIRE)--Smartsheet, the AI-enhanced enterprise-grade work management platform, today announced the appointment of Stephanie Berner as Chief Customer Officer (CCO). As the company embarks on a new chapter of accelerated growth and innovation, Berner’s appointment reinforces the company’s commitment to customer satisfaction and underscores the company’s vision to deliver exceptional customer experiences at every touchpoint. In this role, Berner will champion a new era of customer success, pioneering innovative strategies that embrace AI to deepen customer relationships and drive sustained value across the entire customer lifecycle.

"We're thrilled to welcome Stephanie to the Smartsheet team," said Sunny Gupta, Acting CEO and Executive Chairman of the Board. "Her experience in the work management market, proven track record and deep understanding of the B2B SaaS customer journey will be key as we enter a new era of AI-driven innovation. Stephanie will be an integral leader in our next phase of growth, ensuring we are doing everything possible to make our customers successful."

Berner brings over 15 years of distinguished leadership experience from industry B2B innovators, including Atlassian and LinkedIn, where she was crucial in building and scaling high-performing teams. Her proven expertise in navigating global growth, from pre-IPO to international enterprise, positions Smartsheet to enter new markets and redefine customer success as it integrates transformative AI capabilities into its platform.

"I am thrilled to join Smartsheet at such an instrumental moment,” said Berner. "The company’s reputation and success are founded on a passionate and loyal customer base, a cornerstone I’m excited to build upon, and we have an incredible opportunity to leverage Smartsheet’s AI-driven innovation to further delight our users and forge new pathways for customer success.”

As CCO, Berner will be vital in defining and executing a comprehensive customer strategy, ensuring every Smartsheet customer receives unparalleled value and support. Her leadership will be critical in fostering deep customer relationships, maximizing lifetime value, and transforming users into passionate advocates.

About Smartsheet

Smartsheet is the modern enterprise work management platform trusted by millions of people at companies across the globe, including over 85% of the 2025 Fortune 500 companies. The category pioneer and market leader, Smartsheet delivers powerful solutions fueling performance and driving the next wave of innovation. Visit www.smartsheet.com to learn more.