Property Owners Can Recoup Millions with Resident Chargebacks from FacilGo

AI-driven platform improves ROI, reduces maintenance requests, encourages better resident behavior, and makes management and maintenance teams more effective

SAN FRANCISCO--(BUSINESS WIRE)--FacilGo, the ultimate AI-driven procurement collaboration marketplace, offers rental property owners and managers the best way to recoup property damages with resident chargebacks. The FacilGo platform makes charging residents for property damage caused by irresponsible behavior during their occupancy — rather than when they move out — easy, efficient, and fair, creating considerable ROI with minimal stress for residents and staff.

“Property owners can miss out on millions of dollars waiting to charge residents for damage during the security deposit refund process, especially since many items are actually the resident’s responsibility while they occupy the property,” says FacilGo founder and CEO Ken Murai. “FacilGo’s AI-powered Resident Chargeback solution detects chargebacks in a timely manner, maximizing the chance to be compensated for damages and services not covered by the lease, while incentivizing residents to behave responsibly.”

Maintenance personnel are not incentivized to recognize and report property damage that qualifies for chargebacks. By taking chargeback operations away from maintenance teams, operators can consistently recognize and process these fees. Residents provided with chargeback information understand the consequences of causing damage, lowering overall maintenance costs. The AI-driven FacilGo platform can find and process chargebacks easily and efficiently, freeing maintenance and management teams to be more productive while recouping losses and encouraging better occupant behavior.

“Our technicians can take a photo of the damage and note why something is the resident’s responsibility. This goes to a queue for our property managers to review and approve, and the damage is automatically posted to the resident’s ledger with an explanation,” says one FacilGo customer. “As a result, our work order intake for small, resident-responsible items, has dropped significantly, freeing up our technicians to spend time on more high-value work orders. The benefit is not just in the money we collect, but the issues our residents now accept as their own responsibility.”

About FacilGo

FacilGo is an all-inclusive AI-enhanced platform for residential rental property turnover, renovation, maintenance, and call centers. The FacilGo platform streamlines work orders, procurement, services, bidding, project management, and invoicing into a seamless process within a single database to maximize NOI and ROI. FacilGo solutions have seen amazing results at properties across North America, and are trusted by property companies of all sizes.