TeamDynamix Accelerates Growth as IT Leaders Ditch High-Maintenance ITSM Platforms for Smarter AI-Driven Automation

Momentum Driven by Customer Expansion and New Accounts Across Industries, Including Financial Services, Healthcare, Hospitality, Higher Education, and Public Sector

COLUMBUS, Ohio--(BUSINESS WIRE)--TeamDynamix, the leading provider of work management, automation, and AI solutions, is seeing a surge in demand from upper mid-sized enterprises where IT leaders opt for no-code ITSM/ESM platforms that offer increased agility alongside AI-powered service management leveraging virtual agents, conversational AI, and enterprise automation. This momentum is indicative of a market trend toward the adoption of ITSM systems with lower administrative overhead over cumbersome, legacy ITSM platforms.

Market Demand for Agility is Driving Growth for TeamDynamix:

• 67% increase in new customers over $100K in ARR in H1 2025 over H1 2024, led by rapid expansion in the corporate and commercial market, particularly within the upper mid-sized enterprise tier.
• 72% increase in new customer automation platform sales as complex sectors such as financial services, healthcare, and business services prioritize no-code enterprise automation for enterprise workflow.
• 100% increase in AI platform adoption driven by rising demand for AI-enhanced virtual agents and conversational interfaces that personalize support and execute actions through robust back-end integrations.

Notable new customer acquisitions include a $16.5B insurance company, a $2.5B healthcare infrastructure company, and a $2.6B hospitality company. TeamDynamix is top of quadrant in the Info-Tech ITSM rankings and is recognized as a Gartner® Peer Insights Top Performer for IT Service Management. High reviews focus on ease of administration and agility.

“We’re seeing a tipping point in the market. Customers are migrating away from admin-heavy legacy platforms that drain IT teams and budgets,” explains Rod Mathews, Chief Executive Officer of TeamDynamix. “TeamDynamix offers a no-code platform that pairs AI automation with Enterprise Service Management. We are helping organizations radically simplify operations, resulting in lower total cost of ownership, faster time to value, and improved service delivery outcomes.”

According to an InformationWeek market study, IT technicians spend 2-3 months a year on manual tasks that can be automated. Customers in hospitality, financial services, insurance, government, and healthcare highlight dramatic productivity and financial gains by migrating to TeamDynamix, including:

- 70% faster approval resolution time with automated workflow and integration.
- 60% ticket deflection using conversational AI and virtual agents.
- 30% reduction in ticket resolution time due to improved workflow.

The company also welcomed Executive Chair of the Board of Directors, Flint Brenton, a seasoned executive with a strong track record in enterprise software leadership and innovation, as well as newly appointed Chief Financial Officer John Blood, who brings deep SaaS and growth-stage finance expertise to help scale TeamDynamix through the next phase of expansion. The company also recently acquired Sassafras for IT Asset Management, offering customers further cost containment through software and hardware usage tracking and compliance management.

“SoftwareReviews data, based on feedback from real end-users, shows that TeamDynamix continues to rank highly in the IT Service Management category, particularly due to its no-code automation and integration capabilities,” says Mahmoud Ramin, Senior Research Analyst at Info-Tech Research Group. “These in-demand features reflect the growing focus among IT leaders on reducing manual processes and improving efficiency across service management and IT operations.”

About TeamDynamix

We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Visit www.teamdynamix.com to learn more.