PCI Pal Launches Fraud Management Suite to Strengthen Contact Center Security

AI-powered risk scoring now available on the PCI Pal platform

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal^® (LON: PCIP) today announced the launch of its new Fraud Management Suite, beginning with AI-powered risk scoring for customer engagements. Designed to protect against rising card-not-present (CNP) fraud, the new capability delivers real-time risk insights to agents and AI bots before a payment is collected — reducing chargebacks and revenue loss without adding friction to the customer experience.

CNP fraud remains one of the most costly threats for global businesses. While e-commerce channels benefit from tools like 3D Secure and biometric authentication, the voice channel — still central to many contact centers — has lacked equivalent protection. PCI Pal is closing that gap with a platform-led approach that combines security, compliance, and usability.

“This is the first step in a multi-product journey to deliver continuous value to our customers and partners,” said Alessandro Dalla Volta, VP of Product at PCI Pal. “By embedding risk scoring into our Secure Payments Suite via an intuitive agent interface and a single API, we’re giving contact centers powerful tools to detect fraud early and authenticate their customers seamlessly — across agents and bots using digital channels as needed.”

A Smarter Way to Fight Fraud

The new Fraud Management Suite helps organizations respond to evolving threats with:

• Real-time AI-powered risk scoring leveraging technology for early fraud detection in partnership with Telesign, a Proximus Global company
• Adaptive authentication, including 3D Secure and biometric wallet support
• Advanced analytics and chargeback defense tools

Built for the Modern Contact Center

“AI is transforming how we approach security — not just in detecting fraud, but in anticipating it,” said Mufti Monim, CTO of PCI Pal. “This launch lays the groundwork for a more intelligent and adaptive platform, that secures payments across all channels while enhancing both customer and agent experiences. It’s the first step in a broader roadmap to unify fraud prevention, compliance, and customer experience into one seamless, scalable platform.”

Availability

AI-powered risk scoring is now available as part of the PCI Pal platform. Learn more at www.pcipal.com/proactive-fraud-management.

About PCI Pal

PCI Pal^® (LON: PCIP) is a leading provider of secure payment solutions for business communications. PCI Pal’s mission is to safeguard reputations and trust by securing payments wherever customer engagement occurs. With its patented, cloud-based platform, PCI Pal enables organizations to take secure payments via voice, chat, email, and social, while ensuring compliance with industry standards such as PCI DSS.

For more information, visit www.pcipal.com