IntelePeer and SOAP Health Announce Strategic Partnership to Leap Forward Healthcare Efficiency and Patient Outcomes

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, the leading end-to-end Conversational AI platform, today announced a strategic partnership with SOAP Health, the pioneer of AI-First Primary Care™, to transform both administrative and clinical efficiency across the healthcare industry. The collaboration combines IntelePeer’s SmartAgent™ and SmartAnalytics™ solutions with SOAP Health’s patented, animated, voice-based digital human ClinicalAI™ assistant to deliver a fully automated, smart patient engagement and clinical workflow solution. The results: streamlined workflows, improved diagnostic accuracy, and a significant financial lift for providers.

“Together with SOAP Health, we’re empowering healthcare organizations to transform operations and reimagine care delivery. Built on IntelePeer’s AI-powered platform, the entirety of administrative and clinical needs across the patient journey are addressed with best-in-class conversational AI and analytics solutions for healthcare,” said Frank Fawzi, Chief Executive Officer at IntelePeer. “By integrating SOAP’s AI-driven clinical workflows with our platform, we deliver end-to-end solutions that enhance both administrative efficiency and clinical effectiveness—from registration and scheduling to diagnosis and documentation.”

“ClinicalAI is the future of patient medical practice,” added Dr. Steven Charlap, Chief Executive Officer of SOAP Health. “With IntelePeer, we’re delivering a zero-friction, voice-first experience that drives efficiency, accuracy, and revenue.”

Addressing the Pressures of Modern Healthcare

Medical practices today face mounting challenges—rising no-show rates, revenue cycle inefficiencies, staffing shortages, and increasing patient expectations. Together, IntelePeer and SOAP Health offer a powerful solution that:

• Automates voice, SMS, and omnichannel workflows driving 75% self-serve patient interactions
• Saves time and reduces burnout by up to 12 minutes per patient
• Improves patient outcomes: ClinicalAI surfaces hidden clinical insights
• Delivers enterprise-wide insights: SmartAnalytics offers real-time workflow visibility

SOAP Health’s ClinicalAI conducts natural-language interviews via voice or text, capturing over 300 structured data points—including family history and social determinants of health—before the patient even enters the exam room. This data is synthesized into a Smart SOAP Note for the practitioner.

IntelePeer’s SmartAgent then automates the entire patient journey—from appointment scheduling and intake to care coordination and follow-up—while SmartAnalytics delivers real-time operational and clinical insights.

With proven results across diverse care settings, the IntelePeer and SOAP Health partnership marks a pivotal step toward a more intelligent, efficient, and patient-centered healthcare system.

About IntelePeer
IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.

To learn more about IntelePeer, visit: www.intelepeer.ai.

About SOAP Health
SOAP Health offers the AI-First Primary Care model, an end-to-end clinical solution that covers everything from patient intake to note integration into the EMR. Save time, improve risk assessments and diagnostic accuracy, and generate more revenue. SOAP’s AI Smarts. Physicians Experience. An Unbeatable Combination.

To learn more about SOAP Health, visit https://soap.health.