Emapta Named Finalist in CX Awards 2025 for ‘Best Customer Service BPO’

MANILA, Philippines--(BUSINESS WIRE)--Emapta, a global leader in offshore staffing and managed services, today announced it has been named a CX Awards 2025 finalist for Best Customer Service Business Process Outsourcer (BPO).

The CX Awards spotlight the most forward-thinking companies and technologies shaping the future of customer experience. The awards program is organized by CX Today and judged by an esteemed group of industry analysts and consultants.

Per CX Today regarding the Best Customer Service BPO award category, “As contact centers evolve at an unprecedented speed, service teams need trusted partners. This award recognizes a BPO with a track record for being that dependable ally. Central to this is offering crucial third-party customer support. Yet, the modern BPO provider does so much more, offering advisory, consulting, technology, and many more support services. Providers that go the extra mile for their customers and demonstrate aptitude for delivering on expectations will perform well in this category.”

“On behalf of the entire Emapta team, we’re phenomenally excited to be named a CX Award finalist and appreciate this recognition from CX Today and the expert panel of judges,” said Tim Vorbach, Emapta Chief Executive Officer. “This is a tremendous testament to our innovation, agility and impact in helping organizations elevate the customer experience through high-performance, dedicated offshore teams.”

With delivery hubs across the Philippines, Sri Lanka, Colombia, North Macedonia and Malaysia, Emapta empowers organizations to build and manage dedicated teams that integrate seamlessly into their operations. The company’s client-first model, deep talent pool and enterprise-grade infrastructure ensure tailored, high-touch support that drives customer satisfaction and loyalty.

Emapta’s approach to customer experience outsourcing is defined by:

• Strategic team design tailored to each client’s brand and service needs
• Dedicated recruitment and onboarding support from local experts
• Real-time reporting and quality assurance through advanced CX tools
• Cultural alignment training to maintain brand consistency across regions

The winners of the CX Awards 2025 will be announced during a live virtual ceremony July 10.

About Emapta

Emapta is redefining outsourcing by helping businesses build dedicated offshore and nearshore teams across 20 global talent hubs. Through its Talent Marketplace, clients directly hire and manage high-performing teams as an extension of their in-house operations, while Emapta handles recruitment, compliance, infrastructure, and enterprise-grade security.

A certified B Corporation, Emapta upholds the highest standards of social and environmental responsibility, reflecting its commitment to people, clients, and communities.

Now in over 30 countries, Emapta has supported 1,000+ clients over 15 years, with 10,000 team members and one of the industry's lowest attrition rates.

By tailoring workforce solutions to evolving client needs, Emapta continues to lead the way in modern outsourcing – delivering flexible, sustainable, and future-ready partnerships.

To learn more, visit www.emapta.com or follow Emapta on LinkedIn.