ISPN Expands Marketing Services Capabilities with Acquisition of DxTEL Business Units

DALLAS & CLEVELAND--(BUSINESS WIRE)--Align Capital Partners’ (“ACP”) portfolio company ISPN (or the “Company”) announced today the acquisition of two core business lines from DxTEL, a specialized marketing services partner to the broadband industry. The transaction includes DxTEL Marketing Services and the Harper platform, a broadband marketing library of customizable content.

The acquisition expands ISPN’s comprehensive suite of solutions for community-focused Broadband Service Providers (“BSPs”) by adding DxTEL’s marketing expertise and the Harper platform’s proven content library. This strategic combination enhances ISPN’s ability to help clients turn customer experience into a provider’s competitive edge. Eddie Andrews, co-founder of DxTEL, will join ISPN as Vice President of Marketing Services.

"These capabilities deepen our commitment to supporting the underserved and helping people gain access to broadband connectivity," said Jeff Neblett, CEO of ISPN. "Harper provides a proven, foundational platform our customers can leverage immediately, while our new marketing services capabilities help position ISPN as a trusted partner throughout the entire customer journey. With Eddie’s 25 years of industry leadership and our like-minded approach to client services, we are strengthening our brand promise: one partner, total peace of mind.”

“Joining forces with ISPN unlocks tremendous new opportunities for our team and our clients,” said Andrews. “Together, we hope to deliver an even more complete solution for broadband providers to build stronger customer relationships and operate more efficiently."

Scott Lauber, ISPN President, added, “This acquisition strengthens ISPN’s position as a true revenue-generating partner to clients. We can now advise our clients more seamlessly across product, operational and marketing strategies.”

DxTEL’s Fiber Homes and FiberCX platforms are not part of this transaction and will continue to be owned and operated by Robert Gilbert, co-founder of DxTEL. The ISPN management team looks forward to continuing to collaborate with Fiber Homes and FiberCX as innovators in the BSP space.

This marks the first add-on for ISPN since partnering with ACP approximately six months ago. The Company will continue to pursue M&A opportunities with a near-term focus on expanding service lines within broadband fiber to meet all customer outsourcing needs. Matt Iodice, Chris Jones, Stuart Schardin, Dave Modi and Sarah Mahosky worked alongside the ISPN management team on the transaction.

About ISPN Network Services
Founded in 1994, ISPN partners with community-focused broadband providers to help deliver an exceptional customer experience and drive sustainable growth. From 24×7 technical support and network operations to specialized marketing services and content through the Harper platform, ISPN helps broadband leaders resource their teams, delight their customers and compete with confidence. By leveraging ISPN’s expertise and industry-focused solutions, broadband organizations can achieve scale and deliver best-in-class service in the communities they serve. For more information, visit ispn.net.

About Align Capital Partners
Align Capital Partners is a growth-oriented private equity firm that partners with business owners and management teams to help create shared success. ACP manages $1.8 billion in committed capital with investment teams in Cleveland and Dallas. ACP brings experience and resources to help lower-middle market companies accelerate their growth, to the benefit of management, employees and the firm’s investors. ACP makes control investments in differentiated companies within the business services, technology, specialty manufacturing and distribution sectors. For more information, visit aligncp.com.

Disclosures: This press release is not an offer to sell securities or interests in any fund managed by ACP.